Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook

This is a full time permanent position with LeaseDimensions in our growing call center.  This is an exciting department to work in as well as the potential start to an amazing career with Genpact.  Our call center is the stepping stone to all other departments within LeaseDimensions and the opportunities beyond that reach across not only the US but also the Globe!!

We are looking for experienced call center agents for our customer service department.  Customer Service Agents are handling between 100-125 calls per day.  This is a very fast paced and busy call center.  The ability to navigate multiple systems, multi-tasking and ability to ask customers for payment is a must in order to be successful.  The position is an hourly position Monday through Friday.  The call center is open from 6am – 6pm.  8 hours/ Day and 6am to 3:30pm on Saturdays. This is 5/ 8 hour shifts. Those 5 days will be between Monday and Saturday.

Answer incoming calls from customers to make payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities:

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process payments
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures

Education and Experience:

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Some experience in a call center or customer service environment
• Good data entry and typing skills
• Knowledge of administration and clerical processes

If you are interested in a phone interview please advise a good number
and day/time to reach you. I look forward to hearing from you!