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The Dispatcher is the primary person to administer the duties required to execute field inspection services.  The position  schedules and dispatches inspectors for auto, property, and scene field inspections according to policyholder/claimant availability, case requirements, and Company guidelines.  The Dispatcher is also responsible for the recruitment of new inspectors to the network.

Essential Duties and Responsibilities:  

• Manage dispatch cases in a timely manner

• Review and verify case details, including addresses, requirements/special instructions, and policyholder/claimant availability

• Take appropriate action for each case

o   Locate in-network inspectors based on assignment location - execute recruiting efforts as needed

o   Map route distance to calculate mileage

o   Contact potential inspector to offer assignment - explain job details, negotiate payment amount, and schedule the job

o   Contact policyholder/claimant to confirm details of scheduled field inspection visit

• Recruit new inspectors by engaging in cold calls; set up new inspectors in system

• Follow communication “scripts” as needed when handling different topics/scenarios

• Identify and escalate priority issues to supervisor when necessary and appropriate

• Accurately process and document call transactions using the BPM system

• Meet quality assurance requirements and quantitative targets

• Work Environment

o   This job operates in a call center office setting.  This role routinely uses standard office equipment such as computers, phones, and photocopiers.

o   The noise level in the work environment is usually moderate.

• Physical Demands

o   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o   This job is primarily sedentary.  While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is required to have close visual acuity to view a computer terminal and to prepare and read documents, e-mails, reports, and other correspondence on paper and on a computer monitor. The employee may be required to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.