This is an accounts receivable role that researches customer billing discrepancies using multiple computer systems and requires contact with customers and internal and external client representatives. They will either be issuing a credit memo or requesting repayment from customers
to close their items. Reporting is done using Excel and they are expected to manage their own tasks to ensure timely and compliant completion.

JOB SUMMARY

 This position includes but is not limited to the AR assigned to their desk, proactive invoice collection, deduction resolution, account reconciliation, as well as additional duties assigned by the Assistant
Manager and/or Operations Manager (as outlined below).

 ESSENTIAL FUNCTIONS:  100%

Deduction resolution to ensure deductions do not continue, invalid deductions are paid back and valid deductions are credited accurately (including coding and commenting all accounts).----Regular phone/email
communication with customers

Complete monthly reconciliations of accounts assigned to the desk as well as reconciliations of problem accounts assigned to other desks.

Complete reporting assigned.

Training and mentoring of new hires as well as existing analysts.

Drive for simplified solutions for partners, including tools to get partners to implement effective integrations (links, forms, etc).

REPORTING RELATIONSHIPS:

Assistant Manager and/or Operations Manager

 INTERACTIONS:

Sr. Analyst will work closely with Analysts, Customers, Client and Operations.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Good/Excellent Computer Skills

Ability to work with MS Word, Power Point.

Knowledge of Accounts Receivable

Knowledge of concepts of debits and credits

Excellent Written and Verbal Communication Skills

Excellent Customer Service Skills

EDUCATION AND EXPERIENCE:

 A High School degree or equivalent and three years work experience is required.

All your information will be kept confidential according to EEO guidelines.