Call Center Agent for a Top Cable & Media Service Client

  • Michigan Ave, Detroit, MI, USA
  • Part-time

Company Description

Genesis is a top Telecommunications Call Center Company that delivers premium services to industry leading brands in the Fortune 500 from across the Nation. Our Agents provide professional customer care solutions with advanced phone and computer based platforms through inbound calls routed directly to their remote office.

Our mission is to deliver superior, first-class services to our Clients through our team of dedicated people.  We also believe in generating flexible solutions to the job-seeking community.

Many leading brands rely on Genesis to interact with their consumers and deliver first-class business essential services.  From customer service, to technical support, to consumer sales, our certified Agents build brand loyalty and enhance client products and services through superior customer care.

Our Agents represent popular companies that are known for roadside assistance, e-commerce, luxury retail, home improvement, healthcare, cable and media services, travel and hospitality, and more.

Job Description

Service Type: Customer Service, Technical Support, & Sales

Work Commitment: 20-hours per week or more

Weekend Requirements: 7.5 hours worked on Sat., Sun., and/or Mon.

Schedule Availability: 7-Days per week; 8AM - 12PM EST / 5PM - 10PM EST

Certification Availability: 3.5 Weeks; M-F; 4-hours/day

Benefits: Paid Certification | Paid Time-Off | Insurance Options | Advancement 

Pay Rate: $10.00/hour + Commission

More info: http://bit.ly/2JcbwDB


Position Description: Assist customers with billing or video technical repair inquiries; review, analyze and respond to customers’ billing inquiries; resolve customers’ open issues or questions; troubleshoot technical issues; determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service; strive to resolve technical issues on the first call; learn and demonstrate knowledge of client processes and policies; build trust and rapport with the client customer through clear, respectful interaction; always strive for complete customer satisfaction; correctly code the sale accurately and completely for the client installer.

Qualifications

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be a resident of one of the United States (except CA, CT, MD, MA, NY, OR, or WI)
  • Must be at least 18 years old
  • Applicant responsible to complete an online client certification course (company sponsored)

Additional Information

Perks:

  • Paid Time-Off
  • Vacation Benefits
  • Insurance and Healthcare Options
  • Flexible Career Advancement

 

Additional Information:

  • This is not a telemarketing position.  All servicing communications are routed from the client directly to the Agent's Remote-Office.
  • Visit the Genesis Website for more information (www.genesis-info.com)

 

Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

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