Generix Group is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix Group creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix Group provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

JOB DESCRIPTION

Ensure the resolution of tickets (incidents, requests and changes), for the solutions Generix Group SAAS customers, within the deadlines and the defined contractual framework.

Maintain applications and servers in operational conditions.

Ticketing management

- Assure the resolution of customer’s tickets forwarded by Front Office team;

- Analysis, diagnosis and resolution of client’s tickets according to the contractual framework;

- Share the necessary information to development teams in order to a deeper analysis of the problem encountered;

- Update the status of customer support tickets in the information system;

-Analyse and ensure modifications in SAAS environment.

Problem solving

- Analyse logs;

- Identify recuring issues and solved them;

- Automate recuring task;

- Script common task.

Security and Obsolescence management

- Patch and update servers and softwares

- Migrate deprecated servers

- Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus;

- Network knowledge (TCP/IP, WAN, LAN,);

- Knowledge of programming languages (PowerShell, CShell, KornShell, Python) and algorithms;);

- Knowledge of admin/user operating system Linux (RHEL, Centos, Debian) and Windows Server.

- ITIL notions-oriented helpdesk;

- Good level of English (written and orally) is mandatory, French is a plus;

- Knowledge of EDI (EDIFACT, XML, IDOC) and Data Exchange Protocols (X400, AS1, HTTP/AS2, CFT, FTP, OFTP, EDIFACT…) are a plus;

- Knowledge of RTE is a plus;

- Attractive compensation package;

- Excellent work conditions and environment (Centro Empresarial Lionesa).

Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to [email protected]. For more information, please see the Privacy Policy available at www.generixgroup.com.

For more information, please check our website: www.generixgroup.com/pt