Senior Technical Analyst
- Uxbridge, UK
Food. Purpose. You.
We serve the world by making food people love. As one of the world’s leading food companies, General Mills believes that food should make us better. Food brings us joy and nourishes our lives, connecting us to each other and the earth. General Mills operates in more than 100 countries and markets more than 100 consumer brands, including Cheerios, Häagen-Dazs, Nature Valley, Betty Crocker, Pillsbury, Green Giant, Old El Paso, Yoplait and more. Headquartered in Minneapolis, General Mills had global net sales of US$17.6 billion during fiscal 2016.
Based in the General Mills Uxbridge office this role will be involved in providing implementation, development, guidance and support services to European-based business users of information systems. This is a unique opportunity to gain experience of working within a complex matrixed environment and provide a variety of services to our GM & Yoplait employees/key internal stakeholders.
Frequent Contacts: Business users, Global GBS teams, Global Service Desk, other 3rd party support providers.
Onsite support hours to be covered (on a rotating schedule) are 08:00 to 17:30 hours. The key responsibilities associated with this position are as follows:
To undertake general desktop problem management and resolution – 2nd line & 3rd line technical support within the European business
To work with remote GBS teams to ensure the infrastructure environments achieve maximum up-time
To follow standard practice and procedures to provide solutions in line with GM standards, recommending improvements where appropriate
Working closely with GBS to implement new technologies, and participating in rollouts within the General Mills Europe/Australasia business unit
Coordinate with regional teams to ensure Global solutions are implemented where appropriate whilst also understanding local requirements
Incident Management, Problem Management and Change Control
Participate and lead various projects, as required with other team members, wider GBS teams and the business. Examples of previous projects being planning/installation of infrastructure into remote plant locations, employee migrations following business acquisition, Active Directory child domain consolidations, company integrations, OS & Office rollouts and office site relocations
Esurance that hardware lifecycles are maintained; planning, purchasing and implementing replacements in timely organised fashion
Meeting room support - audio visual equipment management locally and with 3rd party organisation; preventative maintenance; providing support to leadership during specific meetings/sessions
Provision of onsite training, where applicable
Working with external systems and service providers to facilitate the resolution of problems
Work closely with local and remote leadership teams to ensure that the business experiences high levels of customer service in relation to site IT support
At least 3-5 years demonstrable experience working within PC/Local Area
Network (LAN) environments
Experience of the following products:
Windows 2008/2012 Server
MS Office Applications 2010/Office 365
Configuration of backup procedure and use of backup software
LAN / Switches, installation, configuration and/or support
Server installation, configuration and/or administration
Experience of supporting and configuring laptops and desktops
General hardware knowledge
Demonstrable experience of seeing a project through to completion to
add business value
Familiarity of Help Desk systems (preferably Remedy)
Graduate Calibre (preferably computer science qualification)
Previous experience working in a Service Team or customer-facing role
ITIL training/qualification or awareness
Proactive and self-driven to organise and manage multiple tasks effectively
and prioritise accordingly in a very fast paced environment
Process oriented mindset: proven ability in grasping and following
concepts and new processes quickly
Knowledge and appreciation of customer service
Confidence and strong interpersonal and communication skills: ability
to flex communication style with both employees of a technical and
non-technical background English language skills – ability to communicate
confidently both written and spoken
Effective team player who is able to work collaboratively within their
team across geographies and the wider organisation
High attention to detail and methodical approach to tasks
We have a fun, employee-focused culture with a great work environment.
Benefits such as pension, childcare vouchers plus lots of free ice cream!
We will look for ways to help you grow your skill set through cross-functional career opportunities and secondments.
At General Mills, our mission and our values are our strategy for success and our people are the key ingredients in bringing them to life. If you are ready for a new challenge, please click “I'm interested” below!