Senior Technical Analyst

  • Uxbridge, UK
  • Full-time

Company Description

Food. Purpose. You.

We serve the world by making food people love. As one of the world’s leading food companies, General Mills believes that food should make us better. Food brings us joy and nourishes our lives, connecting us to each other and the earth. General Mills operates in more than 100 countries and markets more than 100 consumer brands, including Cheerios, Häagen-Dazs, Nature Valley, Betty Crocker, Pillsbury, Green Giant, Old El Paso, Yoplait and more. Headquartered in Minneapolis, General Mills had global net sales of US$17.6 billion during fiscal 2016.

Job Description

Based in the General Mills Uxbridge office this role will be involved in providing implementation, development, guidance and support services to European-based business users of information systems.  This is a unique opportunity to gain experience of working within a complex matrixed environment and provide a variety of services to our GM & Yoplait employees/key internal stakeholders.


Frequent Contacts: Business users, Global GBS teams, Global Service Desk, other 3rd party support providers.


Onsite support hours to be covered (on a rotating schedule) are 08:00 to 17:30 hours. The key  responsibilities associated with this position are as follows:

  • To undertake general desktop problem management and resolution – 2nd line & 3rd line technical support within the European business

  • To work with remote GBS teams to ensure the infrastructure environments achieve maximum up-time

  • To follow standard practice and procedures to provide solutions in line with GM standards, recommending improvements where appropriate

  • Working closely with GBS to implement new technologies, and participating in rollouts within the General Mills Europe/Australasia business unit

  • Coordinate with regional teams to ensure Global solutions are implemented where appropriate whilst also understanding local requirements

  • Incident Management, Problem Management and Change Control

  • Participate and lead various projects, as required with other team members, wider GBS teams and the business. Examples of previous projects being planning/installation of infrastructure into remote plant locations, employee migrations following business acquisition, Active Directory child domain consolidations, company integrations, OS & Office rollouts and office site relocations

  • Esurance that hardware lifecycles are maintained; planning, purchasing and implementing replacements in timely organised fashion

  • Meeting room support - audio visual equipment management locally and with 3rd party organisation; preventative maintenance; providing support to leadership during specific meetings/sessions

  • Provision of onsite training, where applicable

  • Working with external systems and service providers to facilitate the resolution of problems

  • Work closely with local and remote leadership teams to ensure that the business experiences high levels of customer service in relation to site IT support

Qualifications

Qualifications/Skills/Experience

  • At least 3-5 years demonstrable experience working within PC/Local Area
    Network (LAN) environments

  • Experience of the following products:

    • Windows 7/10

    • Windows 2008/2012 Server

    • Active Directory

    • Exchange 2010

    • MS Office Applications 2010/Office 365

  • Configuration of backup procedure and use of backup software

  • LAN / Switches, installation, configuration and/or support

  • Server installation, configuration and/or administration

  • PC imaging

  • Experience of supporting and configuring laptops and desktops

  • General hardware knowledge

  • Demonstrable experience of seeing a project through to completion to
    add business value

  • Familiarity of Help Desk systems (preferably Remedy)

  • Graduate Calibre (preferably computer science qualification)

  • Previous experience working in a Service Team or customer-facing role

  • ITIL training/qualification or awareness 

Work Attributes/Qualities

  • Proactive and self-driven to organise and manage multiple tasks effectively
    and prioritise accordingly in a very fast paced environment

  • Process oriented mindset: proven ability in grasping and following
    concepts and new processes quickly

  • Knowledge and appreciation of customer service

  • Confidence and strong interpersonal and communication skills: ability
    to flex communication style with both employees of a technical and
    non-technical background English language skills – ability to communicate
    confidently both written and spoken

  • Effective team player who is able to work collaboratively within their
    team across geographies and the wider organisation

  • High attention to detail and methodical approach to tasks

Additional Information

We have a fun, employee-focused culture with a great work environment.

Benefits such as pension, childcare vouchers plus lots of free ice cream!

We will look for ways to help you grow your skill set through cross-functional career opportunities and secondments.

At General Mills, our mission and our values are our strategy for success and our people are the key ingredients in bringing them to life. If you are ready for a new challenge, please click “I'm interested” below!