Genbook is a dynamic, fast-growing SaaS company that provides online scheduling and business management solutions to small businesses. Trusted by 20,000+ professionals and over 6 million of their customers, we are an industry leader in our space. 

We are excited to be growing our expert Customer Care Team once again. 

We need a bright, motivated, and empathetic problem-solver with impeccable communication skills to help onboard new businesses, troubleshoot and solve technical problems, and answer questions from existing and prospective customers. You’ll work in our fast-paced, high-energy Santa Monica office, alongside our expert Sales team (*note: this is not a Sales position or a Sales-training position*).

Key Responsibilities:

• Help small business owners learn to use and thrive with Genbook.

• Respond to questions and problems via email, live chat, phone.

• Advise users of best practices and how to get the most out of their accounts.

• Investigate and troubleshoot problems via Web-based tools.

• Escalate problems to Engineering team/Tier II support when necessary.

• Assist Sales and other teams with support-related customer questions or problems.

• Perform shipping functions for purchased products.

Minimum Qualifications:

• BA or BS degree (or equivalent 4-year degree).

• 1+ years of technical customer support experience (help desk, etc.).

• Tech-savvy and comfortable with major Web-browsers (Chrome, Firefox, etc.), Web-based applications and tools (Google Docs & Hangouts, Salesforce, Kayako helpdesk software, Nextiva VoIP software, etc.) and iOS/Android apps.

Necessary Qualities:

• Excellent written and verbal communication skills.

• Empathy, kindness, and a genuine desire to help people.

• Patience, resourcefulness, adaptability.

• Goal-oriented and self-driven team player.

We offer a competitive salary and vacation package.

Genbook is an Equal Opportunity Employer (EOE).