Front Office Assistant
- Full-time
Company Description
At Pony Express Dental, we believe great dentistry starts with a great team. Since 2017, we’ve been providing world-class, high-tech, and high-quality dental care to Eagle Mountain and the surrounding communities. As one of Utah’s most modern practices, we’re committed to delivering exceptional service in an environment that values comfort, efficiency, and innovation.
Our team offers a wide range of services—including cleanings, fillings, implants, wisdom tooth removal, and IV sedation—creating opportunities to work with advanced technology while delivering the highest level of care. Every day, we focus on making dental visits comfortable, on-time, and positive for our patients, and that commitment begins with the people who make up our team.
Joining Pony Express Dental means becoming part of a supportive, growth-oriented environment where your expertise is valued, your skills can expand, and your work directly impacts the community.
Job Description
Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
- Work Schedule:
- Monday 8AM - 5PM
- Tuesday 8AM - 5PM
- Wednesday 10 AM - 6PM
- Thursday 8AM - 6PM
Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
Parental Leave: Up to 3 weeks paid
401(k) Match
Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
CE & Growth: SPEAR access + continuing education
Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
Pet Insurance: Flexible plans + 24/7 telehealth for your pet
Key Responsibilities
Build and maintain productive schedules for our doctors and hygienists
Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
Assist patients with understanding their treatment plan and increase dental case acceptance
Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
Qualifications
Dental office experienced 1- 2 years required
Prior experience with Open Dental highly preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.