IT&HW Senior Technician

  • Ho Chi Minh, Vietnam
  • Full-time

Company Description

Are You Looking For a Fun Place to Work?
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Leader in the development and publishing of games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 iOS Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Disney®, LEGO®, Universal, Illumination Entertainment, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 114 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

All trademarks referenced above are owned by their respective trademark owners.

Job Description

1.     IT service:  

  • Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
  • By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
  • Escalating network-, server- and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making
  • Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
  • Supporting GNS to maintain/upgrade IT infrastructure and application systems
  • Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios
  • Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
  • Completing other technical tasks assigned by IT&HW Supervisor/Manager and the Management

2.     HW Service:

  • Actively checking and updating the newest firmware (FW) version information of smart phones which use OS such as  Android / BADA / WINDOWS Mobile/ IOs by accessing internet to find phone technology forums, official manufacturer website (HTC, Motorola, Samsung, Nokia, …)
  • Actively finding and getting firmware files from trusted source and upgrading these FW files into phones, making compatible test to make sure that these FW available and work on phones, then giving results of it.
  • Updating information about latest FW for HW/Producers/QA to use for production.
  • Giving an effective support to the production teams all information related to FW
  • Completing other technical tasks assigned by IT&HW Supervisor/Manager and the Management

3.     IT Administration/Management

  • Logging, tracking and updating tickets on the Helpdesk System
  • Suggesting the purchase of IT hardware/software for new users or for upgrade/replacement if needed, checking condition/configuration of new/current items, updating the inventory system and keeping them organized in the IT store. Liaising with vendors/suppliers for delivery/replacement/maintenance services
  • Documenting all knowledge and experiences in the File Sever/Knowledge Base System
  • Completing other administrative tasks assigned by IT Supervisor/Manager and the Management

Qualifications

1.     Attitudes and behaviors:

  • Possessing customer/service oriented mentality
  • Being proactive, willing to learn and to work overtime when requested
  • Being social, communicative, calm and flexible when dealing with users
  • Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks
  • Willing to work overtime for urgent matters.

 

2.     Qualifications and Experiences:

  • At least 3 year in IT supporting/IT Helpdesk
  • Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
  • Fair English; Speak and Write
  • Good knowledge in network, server, corporate web tool/application and telecommunications systems
  • Good knowledge and strong interest in mobile devices; especially operation system of smart phones (Android, Windows Mobiles, iOS, Bada…)

Additional Information

 

 

Why join the Gameloft universe?

- Because you want to be part of an exceptional experience, within a company that is constantly growing!

- Because you want to work with talented people who are industry pioneers!

- Because you want to join a global company and meet great people around the world from all walks of life.

- Or, just because you’re looking for a great place to work!

 

What we offer:

- Exciting diversity with our talents from around the world

- Recognition and rewards based on your performance

- Creative, modern and open working place

- Continuous and professional training to fully develop your potential

- Work hard, play hard and enjoy various activities

- Health check-up annually

 

We can’t wait to find our next great talent!

- Please submit your CV, cover letter or portfolio (if applicable)

- Please note that only selected candidates will be contacted and your CV will be saved in our files for a period of 6 months.

- Want to know more? Please visit our Website: http://gameloft-sea.com/

 

 

*Important*

In order for your application to be considered, you must submit a portfolio or other samples of your work (demos, images, animation, websites, etc.). Please make sure to provide us with the address of your website or portfolio.

 

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