VIP Support Expert with English
- Beijing, China
A leading digital and social game publisher, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms and with an audience of 157 million monthly users offers via Gameloft Advertising Solutions a unique level of visibility and involvement to advertisers. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 6,000 people worldwide. Gameloft is a Vivendi company.
1.Handle communication between the local VIP support team and other teams (department management, development teams etc.)
2.Work in a team to build strong relationships with high spenders
3.Provide excellent service on email, phone and chat channels – investigate, escalate and solve problems within tight time-frames; explain and guide VIP players through game mechanics
4.Work with the Local VIP Support Coordinator to implement the VIP re-engagement and VIP loyalty bonus programs
5.Gather feedback from VIP players and escalate it to the Local VIP Support Coordinator to improve the service offered
1.Proficient computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
2.Excellent written and spoken Chinese
3.Fluent written and spoken English
4.Minimum 1 year of experience in customer support
5.Preferably previous experience with handling VIP customers
7.Independent and able to use initiative to find solutions.
8.Great problem-solving skills, ability to take charge make a decision even under pressure
9.Genuine passion for providing excellent service
Please submit your CV, cover letter and portfolio (if applicable).
Please note that only selected candidates will be contacted and your CV will be saved in our files for a period of 6 months.