Sales Support Specialist
- 1230 Macklind Ave, St. Louis, MO 63110, USA
Booksource™ is the premier trade book distributor to K-12 school classrooms across the country. We work with hundreds of publishers representing more than 30,000 book titles to sell and distribute authentic literature to educators who use real books, called trade books (versus textbooks), to teach reading, writing and other subjects. These are the books kids actually want to read! Our mission is to make it easy for educators to purchase, organize, and incorporate classroom libraries into their schools in the hopes that every school in America will have classroom libraries.
The Sales Support Specialist provides customized price quotes for classroom libraries, ensures exceptional customer experience, and supports the implementation of balanced literacy. The Sales Support Specialist partners with educators, contracted sales representatives, and internal teams to grow sales and expand the customer base of Booksource.
Drive territory growth and progress to territory goals (80%)
Build quality custom book lists and price quotes
Perform timely quote production and follow up
Ensure customer retention through high-quality customer service experiences
Anticipate and respond to customer needs proactively and with a sense of urgency
Develop professional credibility, trust, and positive rapport with customers, colleagues, and contracted sales representatives
Develop, maintain, and demonstrate market and industry knowledge, specific to curriculum, education, literacy, and sales opportunities (10%)
Communicate trends in the market to appropriate departments and sales team partners
Act with awareness of customer requirements, territory needs, and competitive knowledge
Provide timely feedback on pipeline and key customer opportunities to appropriate sales partners and leadership
Serve as a content and territory expert for customers, contracted sales representatives, and colleagues
Engage in, develop, and/or lead professional development specific to company goals and strategies
Collaborate with internal teams and contracted sales representative to maximize prospective opportunities
Develop, maintain, and demonstrate an in-depth understanding of Booksource products, services, and operational processes (10%)
Work alongside customers and contracted sales representatives, assisting and advising them of products, services, and solutions to meet quote requirements
Provide content expertise and guidance on selection, distribution, and implementation of Booksource products and solutions
Apply best practices to optimize company margins on all opportunities
May attend key customer meetings to further develop interest and engagement in partnerships with Booksource
May provide input or support on new product development and sales/marketing messaging
May develop training for internal or external use
May travel for trade shows, conferences, customer meetings, or trainings
Strong verbal/written communication and basic math skills
Proactive and solution-oriented
Highly computer-literate, with proven ability to develop proficiency in unfamiliar software systems
Strong attention to detail, and ability to maintain high level of accuracy
Highly collaborative; ability to work well both independently, and across same-function and cross-functional teams
Strong time-management skills, and proven ability to prioritize tasks and meet rigorous deadlines
Ability to manipulate/manage multiple data sources
Drive and commitment to achieve personal and company goals
3-5 years experience reflective of responsibilities
Demonstrated experience in K-12 education or market, specific to literacy
Proficiency with Microsoft Office Suite (Excel, Outlook, Powerpoint)
Minimum of a Bachelor’s Degree in a related field, such as business, marketing, education, or library sciences.
This is a sales support position based in Saint Louis, MO.
Internally referred to as Literacy & Education Coordinator.
All your information will be kept confidential according to EEO guidelines. GL group is an Equal Opportunity Employer.
If interested, please send cover letter, resume, and salary requirements.