At GIGL we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

We are expanding rapidly with scores of local branches in Nigeria, Ghana and United States of America with a wide robust global network providing domestic and international, intra and inter-state express delivery services

Our tagline is a better way to deliver, is an affirmation of our excellent processes, technological innovation and customer care deliverables backed up with a World class team. This mantra is brought alive in our speedy response to pick-up operations, prompt and secure delivery of shipments and comparative friendly charges.

• Handling incoming requests/complaints from customers by e-mail or other social media platforms and managing their inquiries or requests

• Using of company’s policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

• Providing information on complaints regarding specific products as well as services

• Selling additional services by recognizing opportunities to up-sell accounts; explaining new features

• Escalating mails with complex queries to appropriate staff

• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer interaction

• Resolving customers’ issues and providing adequate resolution, via the troubleshooting techniques.

• Attend to other assigned duties

• Must have a minimum of one (1) year contact center experience at The GIG Group
• Must currently be a part of the outbound/Resolution  team
• Strong Social Media Skills
• Professional writing and reporting Skills
• Excellent Customer service skills
• Good working knowledge of the CRM systems

Job Location: Lagos
Job Type: Full-Time

Application Deadline 5PM, Friday, 20th September, 2024.

Only qualified candidates will be contacted.