At GIGL we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

We are expanding rapidly with scores of local branches in Nigeria, Ghana and United States of America with a wide robust global network providing domestic and international, intra and inter-state express delivery services

Our tagline is a better way to deliver, is an affirmation of our excellent processes, technological innovation and customer care deliverables backed up with a World class team. This mantra is brought alive in our speedy response to pick-up operations, prompt and secure delivery of shipments and comparative friendly charges.

.    Coordinate all onboarding activities for GIGGO Partners, including training, documentation and verification of external partners.
•    Monitor partners performance and submission of Partners’ performance report to the Last Mile Manager on a weekly basis.
•    Makes recommendation on the suitability, retention or otherwise of Partners, after careful evaluation of performance.
•    Resolution of all GIGGO related escalations from relevant stakeholders (Partners, Contact Center etc)
•    Responsible for communicating and educating Partners on upgrades and updates on the GIGGO App.
•    Resolution of Partners’ queries and ensure first call resolution on the GIGGO dedicated line.
•    Escalate technical Partners’ issues for second-level resolution to the appropriate team.
•    Reports breach of SLA by Partners and makes recommendation for appropriate sanctions
•    Appraise the size of third-party fleet vis-à-vis the needs of the business and makes recommendations to the GIGGO Manager on size of Partners fleet required per time.

Should have been in the employ of GIG LGOISTICS for one consecutive year in the capacity of not less than an Experience Center Agent.
Good communication and presentation skills
Proficient in the use of Microsoft PowerPoint
Good business decision making skills
Strong organizational skills
 

Job Location: Gbagada
Job Type: Full-Time
Remuneration- N75,000 (for the three months period of internship, followed by a review, subject to satisfactory performance)