REGIONAL OPERATIONS COORDINATOR - LAGOS MAINLAND

  • Gbagada - Oworonshoki Expy, Lagos, Nigeria
  • Full-time

Company Description

At GIGL we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

We are expanding rapidly with scores of local branches in Nigeria, Ghana, and the United States of America, and we are seeking dedicated professional to help us keep growing. If you believe you have what it takes to build a World Class Organization and ready to work at it. We want you!

Job Description

  • Oversee the pick-up and delivery of shipments within the region.
  • Supports Customer Service in the incident and exception management resolution.
  • Manage relationship with the Fleet Coordinator on the movement and repairs of vehicles within the region.
  • Manage relationship with the Gateway on movement of shipments within the regions and Gateway.
  • Ensure optimization of network and consolidation while arranging delivery of shipments to the final receiver.
  • Ensure continuous improvement processes to increase efficiencies, reduce waste, and improve performance for satisfactory customer experience in the region.
  • Creates, builds, and maintains excellent relationships with Regional Operations Coordinators and Terminal Operations Managers and other internal functions across the regions.
  • Ensures prompt clearance of shipments through the airports in the region.
  • Identifying knowledge and skill gaps within the region and recommending trainings to the Human Capital Department to address same.
  • Acting as a Compliance Officer to ensure absolute compliance with business processes and policies within the region.
  • Follows-up shipments status in the region, identify incidents and ensure resolution of irregularities.
  • Prepares daily, weekly and monthly reports for management review.
  • Other duties as the exigencies of work may demand.

Qualifications

You will be an ideal candidate if you possess the following qualifications, attitude, behaviours, skills, and values that follow:

  • Strong commercial acumen, preferably with 5 years experience in logistics, customer service and/or distribution environments 
  • An HND or Bachelor's degree from an accredited higher institution (a master's degree will be an added advantage)
  • Strong data analytics skills with extensive experience in managing budgets, revenue proposals, and forecasting results
  • In-depth knowledge of the logistics sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
  • Accountable and resilient