Deputy Chief Operating Officer

  • Full-time

Company Description

We are a tech-enabled mobility company established to meet the transportation needs of Nigerians. Our company has a vibrant cross-cultural workforce and is effectively managed by a team of qualified professionals. 

With accelerated growth in operational footprints across the country, an impressive fleet, top-notch customer service and the adoption of technology as the catalyst for its operations, Our Company is set to consistently provide excellent services at affordable rates to commuters.

Job Description

  • Provide strategic, managerial and operational support to the COO in the delivery of the organization’s strategic plan.
  • Assist with the development and implementation of strategic and operational plans.
  • Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
  • Lead the measurement and effectiveness of all internal and external operational processes and customer experience related responsibilities as required.
  •  Develop and monitor the utilization of related standard operating procedures (SOP); train operation staff within the business unit.
  •  In conjunction with the COO, provide high-level operational and policy oversight related to operations and budget.
  • Monitor, review, and upgrade systems, policies, risk management controls, and procedures to maintain the highest standards of operational excellence
  • Drive the Advancement and Utilization of Technology across the Subsidiary
  • Provide technical and analytical advice and assistance in identifying and resolving problems within staff operational areas, e.g., allocating resources, interpreting and applying standard operating policies and procedures.
  •  Drive the development, management, and continual improvement related to all business processes.
  •   Create accountabilities and development goals; set annual performance objectives, review and manage staff performance;
  •  Motivate and lead a high-performance team; work with the Human Capital Development team to attract, recruit and retain talents; provide mentoring as a cornerstone to the career development program.
  • Coordinate the timely flow of information and communication to key stakeholders within the organization, cultivating an effective and productive customer service oriented environment.
  •  Assist in the preparation and presentation of timely, accurate and complete reports on the operating condition of the company.
  • Develop and oversee project timelines, milestones, and deliverables with both internal and external stakeholders.

 

Qualifications

  •  Bachelor’s degree required
  •  MSC or MBA  is preferred
  • 8+ years combined and progressive senior management experience with budget development, fiscal and staff management experience
  • Extensive leadership and operational management experience in a technologically drive and fast paced environment
  • Excellent Business Acumen
  • Demonstrable vendor and contract management
  • Experience of leading and managing substantial service change and redesign in a complex environment
  • Demonstrably track record of achievement of performance management improvement and delivery at a senior management level
  • Have substantial experience of preparing and presenting briefings at a senior management level

Additional Information

  • Ability to plan ahead and manage the translation of strategic intent into operational reality through a pragmatic and commercially sound approach
  • Demonstrable evidence of problem solving, strategic leadership and decision making skills.
  • Evidence of highly developed influencing, communication and negotiating skills
  • Excellent interpersonal and communication skills at all levels
  •  Ability to prioritize work and manage deadlines
  • Ability to work independently and demonstrate initiative
  • Professional, inclusive and credible leadership style.