Customer Support Representative

  • Chicago, IL, USA
  • Full-time

Company Description

GIANTS Software is one of the most successful game developers in Europe, with offices in Zürich, Switzerland, Erlangen, Germany, and Brno, Czech Republic. It is well known for its “Farming Simulator” series, a worldwide best-selling game and real-time simulation, for many years. GIANTS seek individuals thrilled to be one of the first to open a new office in Chicago, Illinois.

Job Description

To strengthen our motivated and experienced Customer Support team, we are looking for a

Customer Support Representative

based in Chicago, Illinois.

The duties of this position primarily include customer support via e-mail, phone and live chat in English (and another language).

You will work in a small, efficient team with minimal supervision and maximum individual responsibility. Performance is assessed through satisfaction surveys, and improvement opportunities will be discussed at regular intervals.

Self-organization and efficiency are key requirements for this position. The proficient use of language is extremely important. 

Customer inquiries include but not are limited to: questions about one of our games, feature requests, bug reports and administrative inquiries. Each case is different, and every customer deserves a tailored solution.

Qualifications

What qualifications and skills do we expect from you?

  • You have gathered at least 2 years of customer support experience, preferably in a technology environment
  • You write and speak English with native-level of proficiency
  • You have a strong interest in technolgy, gaming in particular
  • You have a good problem solving & self-organization skill
  • You have a customer-oriented mindset
  • You have proactive communication skills 
  • You are able to work with either a supervisor, a team and completely on your own

What would be a plus?

  • Additional languages are a huge plus (Spanish, German, French)
  • Gaming industry experience
  • Knowledge of Farming Simulator, real farming equipment or willingness to learn about it

Additional Information

What do we offer?

At GIANTS, you will be working in an exciting and fast-moving environment within the gaming industry.

We offer flexible working hours and an attractive compensation, plus multiple perspectives for evolution in our young, successful and growing company.

Want to apply?

To apply for this position, please send us a resume and a cover letter.