Application Maintenance Specialist (SQL)

  • Cystersów, 13A/3, Kraków, Malopolskie, Polska
  • Full-time

Company Description

We are a passionate group of people who enjoy their daily challenges. Our team is determined and afraid of nothing. Although there are just about 50 of us, we help more than 350 000 employees worldwide to achieve their goals.

We support our clients within the scope of software implementation and business intelligence. We are looking for like-minded individuals who share the same passion, values, and enthusiasm. The blend of the above is the way to customer success.

Job Description

We are looking for exceptionally motivated and self-driven individuals to join the IT Support Team for international projects. The multinational team is responsible for supporting global business clients and data integration into the client’s platform.

The ideal candidate should also have a good record of building solid relationships with clients and be a good team player 😊

Duties and responsibilities:

  • Resolving technical queries and communicating solutions via tools to clients
  • Working with the queues and case tracking system effectively triages and resolves complex client application issues to departmental standards
  • Working according to Service Level Agreements
  • Collecting necessary information and data from the client to solve queries or to pass to the development team
  • Prioritization and handling of service requests within predetermined SLAs
  • Taking part in meetings/calls with business clients
  • Shift work (8-16 or 11-19) + on call

Qualifications

  • Experience in troubleshooting and working with SQL
  • Analytical thinking and the ability to understand complex problems quickly
  • Structured and solution-oriented way of working, even under pressure
  • Knowledge of the MS SQL Server
  • English min. B2
  • Time management skills

Nice to have

  • Experience with SQL Server, SSRS and SSIS, Zendesk application
  • Experience with Support and knowledge of ITIL processes

Additional Information

  • Opportunities to grow your knowledge within your area of expertise 🚀
  • Friendly working atmosphere in a professional team 👈
  • Employee-oriented working culture 🤝
  • Possibility to work partly remotely 💻
  • Sports subscription 🏀
  • Subsidized English classes 💂🏻
  • Private healthcare 🏥
  • Small teams
  • International projects
  • Free coffee ☕️
  • Free fruits 🍎
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