IT Help Desk Technician (Bilingual Korean-English)

  • US-46, Ridgefield Park, NJ, USA
  • Contract

Company Description

Geopaq Logic is a unique company where we encourage you to be passionate about your career.  We want your experience to be nothing short of amazing.  We want to foster your skills and talents into positive energy each and every day of your life.

Job Description

You will be providing fast and useful technical assistance.  You will be answering queries on technical issues and offering advice to solve them.

RESPONSIBILITIES:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Provide VIP support for upper level Executives
  • Manage user accounts, updates, password resets
  • Escalate issues to third level support teams
  • Document procedures, FAQs, and inventory of assets
  • Must be willing to travel up to 20% of time

Qualifications

•    Strong working knowledge of core applications including Windows 7, Microsoft Office, Imaging Software, SCCM and Active Directory
•    Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
•    Excellent problem-solving, communication and interpersonal skills
•    Ability to prioritize and organize work to meet defined SLA's
•    Be able to work as a team member
•    Android mobile incorporation experience
•    Mac incorporation experience is a plus
•    Bachelor’s degree preferred with at least 3 years of Corporate Help Desk or Desktop Support experience, or the equivalent combination of education and/or experience
•    Knowledge of Windows 7/10, Office 2010/2013/2016, PC hardware, Remote Support and VPN
•    Must be able to have a strong Korean & English speaking and writing skill


Additional Information

  • All your information will be kept confidential according to EEO guidelines.
  • Long term contract