At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. Our mission is to establish a workplace that thrives on diversity, where your beliefs, cultural background, experiences, and ideas are valued and contribute to our collective strength. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

We are currently hiring for a Junior Technical Infrastructure Analyst to join our IT team in Ottawa. In this role you will be part of a large IT organization working in a structured environment with a dynamic solution space. Dedicated to improving on the services we provide, multiple IT teams work collaboratively to deliver optimal solutions. Lots of opportunities to learn and grow using new services and technologies

What you will be working on:

• Analyze, detect, identify and correct technical problems and deficiencies.
• Service request completion. Including updating and communicating customers
• Determines proper installation parameters for software and hardware, for smooth integration, transition and efficiency
• Installation and configuration of software(s)
• Hardware and Operating System Support
• Application and recommendation of updates, patches and hot-fixes to systems
• Document hardware and software inventory
• Process and procedure creation and documentation
• Monitor and collect data on system performance
• Assist and train customers
• Perform physical cleanup of work areas
• Ensure that all devices meet or exceed Security and Corporate policy requirements
• Contribute to the design, implementation of new technologies
• Ability to research errors using online resources
• Contribute to the design, implementation and maintenance of the disaster recovery plan for IT related applications and systems.
• Develops key relationships. Work with third party vendors and peers from other General Dynamics Business units
• After hours support to ensure availability, integrity and introduction of new and existing services

• University degree in Computer Science/SW Engineering or College level diploma with significant background and experience in IT infrastructure support and implementation activities
• Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident;

Technical knowledge or experience with is considered an asset : 

• Microsoft Exchange – Groups, Shared Accounts, Identity
• Audio/Visual – PolyCom/ClickShare
• Email Security – Quarantine, Cisco IronPorts, Antivirus Solutions
• Microsoft Teams/Skype/Microsoft Azure
• Blackberry UEM/Lookout Mobile Security
• Windows Server and application patching

Our success is fueled by individual diversity, encouraging applications from women, members of the LGBTQ2+ community, multi-cultural backgrounds, and persons with disabilities. We will work with you around any workplace accommodation required during our application process. If you require accommodation or have questions, please contact Human Resources via [email protected].

Our comprehensive benefits package is just another reason our employees stick around, enjoy:

• A Flexible Working Environment: Embracing a Hybrid work model with the choice of enjoying every other Friday off is more than a perk; it's a commitment to fostering a healthy work-life balance.
• Personalized Career Development: Your growth within the organization is not just supported; it's valued. Anticipate regular progress reviews, access to an Educational Assistance Program, and a personalized development plan tailored to your aspirations.
• Total Rewards Package: Consider it covered—health, dental, and beyond. Early access to a pension plan, coupled with various perks to acknowledge your contributions to the organization.

Apply now to be a part of a workplace defined by who we are, and who we do it for.