At General Dynamics Mission Systems–Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. Our mission is to establish a workplace that thrives on diversity, where your beliefs, cultural background, experiences, and ideas are valued and contribute to our collective strength. If you seek a purpose-driven career solving some of the world’s most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

The Field Support Representative (FSR) provides comprehensive support and mentoring to users in the field on any supported communications system element. You will act as a bridge between users and the Integrated Project Team, ensuring effective communication and resolution of issues, and document and report solutions created in the field.

Your day to day will include:

• Leverage your military operational expertise in customer relations 
• Provide training, mentorship, and guidance to users, both in the classroom and in the field, ensuring their proficiency with our systems.
• Collaborate closely with System Integration Teams, serving as the Subject Matter Expert to escalate and resolve complex technical issues, ensuring ideal system performance.
• Assist in troubleshooting and resolving installation and maintenance issues, offering hands-on support to enhance system reliability.
• Report, diagnose, and develop workarounds for system-related problems, covering all aspects of functionality, hardware, software, firmware, operating manuals, training, and usage.
• Provide detailed written reports identifying observations from the field, including baseline delivery, equipment performance, procedures, and training effectiveness.
• Gather ongoing feedback from the field force, providing valuable insights to enhance system usage and recommending changes to training and standard operating procedures as needed.
• Assist in field upgrades, installation, re-installation, and modifications, ensuring seamless integration and functionality

• Minimum Seven (7) years of military experience is required. 
• Excellent customer service and communication skills. 
• Establish and maintain positive relationships with clients, ensuring their satisfaction with our products and services.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team environment.
• Technical proficiency in troubleshooting LCSS products and systems
• Flexibility to travel to customer sites as required.
• A college diploma as an Electronic Technician, Computer Science, or other equivalent science diploma/degree would be an asset. 
• Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.
• Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations.

Our success is fueled by individual diversity, encouraging applications from women, members of the LGBTQ2+ community, multi-cultural backgrounds, and persons with disabilities. We will work with you around any workplace accommodation required during our application process. If you require accommodation or have questions, please contact Human Resources via [email protected].

Our comprehensive benefits package is just another reason our employees stick around, enjoy:

• A Flexible Working Environment: Embracing a Hybrid work model with the choice of enjoying every other Friday off is more than a perk; it's a commitment to fostering a healthy work-life balance.
• Personalized Career Development: Your growth within the organization is not just supported; it's valued. Anticipate regular progress reviews, access to an Educational Assistance Program, and a personalized development plan tailored to your aspirations.
• Total Rewards Package: Consider it covered—health, dental, and beyond. Early access to a pension plan, coupled with various perks to acknowledge your contributions to the organization.

Apply now to be a part of a workplace defined by who we are, and who we do it for.