The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.

GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including:

Electric
Gas
Telephone Utilities
Manufacturing
Defense
Banking/Financial,
Information Technology
Healthcare/Pharmaceutical


Having worked with a multitude of the world’s largest clients, GDKN has gained significant expertise in providing staffing solutions which are specifically targeted to meet our client’s unique needs with a highly innovative tactical and strategic approach and extensive capabilities for scalability and flexibility.

Our staffing solutions focus on every detailed aspect of a business and ensure that you have the perfect talent for your critical business needs. We keep adapting and expanding to ensure that we always surpass our client’s expectations.

Our staffing solutions division has access to an unparalleled pool of candidates from which our dedicated team rigorously screen and evaluate to ensure ideal human resources are identified for our client’s unique needs. Our dedicated team is the group of certified experts many of which have years of experience in their related field of expertise.

We do not just focus on finding the perfect talent for our clients; we allow them to focus on growing their business and achieving their goals by ensuring that we adhere to the strictest labor compliance standards.

Our activities are compliant with the laws prevailing in the countries and municipalities we do business in and our team of labor law experts ensures that your organization is compliant with all current applicable labor regulations. Labor Law Compliance Management is an important component of our business which we continue to keep as a top priority.

With over 20 years in the staffing industry, highly customizable staffing solutions, unparalleled sourcing methodology and global capabilities, we are uniquely equipped to identify the right talent for your organization. GDKN will provide your organization with the flexibility to staff up or down, depending on your business needs. 

Sales Support Specialist

Summary

• This role involves managing sales technology tools, including license and user setup, training, and communication plans, while ensuring feedback and tool adoption are tracked. 

• Candidates should have a bachelor’s degree, experience with Salesforce or CRM tools, strong Excel skills, sales support expertise, and familiarity with sales technologies.

Responsibilities

• Manage licenses, user setup and configuration changes across the sales technology tools

• Provide demo of the enhancement to capture initial feedback

• Generate basic training materials that can be customized by the GBEs to suit their audience better

• Track user-reported issues with IT, ensure resolution and communication

• Lead the delivery of Train-the-Trainer sessions

• Develop launch communication plans to include relevant information on features, hyper-care support, office hours, feedback capturing mechanism, etc.

• Lead office hours, capture/consolidate/prioritize feedback and translate to corrective action

• Generate tool usage report on onboarding and adoption

Position Requirements

• 2 or more years of hands-on experience with Salesforce or another CRM tool in an administrative role

• 1 or more years in a Sales Support function

• Strong Excel experience

• Comfortable working with technical development team in providing business context during migration/development cycles.

• Familiarity with other common sales technology tools such as Highspot, Seismic etc.

• Proven ability to leverage cross-functional resources

• Strong problem solving, quantitative and analytical abilities

• Strong communication skills and ability to work in cross-functional environment.

Position Requirements

• 2 or more years of hands-on experience with Salesforce or another CRM tool in an administrative role

• 1 or more years in a Sales Support function

• Strong Excel experience

• Comfortable working with technical development team in providing business context during migration/development cycles.

• Familiarity with other common sales technology tools such as Highspot, Seismic etc.

• Proven ability to leverage cross-functional resources

• Strong problem solving, quantitative and analytical abilities

• Strong communication skills and ability to work in cross-functional environment.