Community Manager
- Full-time
Company Description
Future Wox is a creative media and marketing services agency based in Lagos. We provide exceptional marketing, promotional, and experiential services and products tailored to fit our clients’ brands.
Job Description
Manage branded social media channels (Instagram, Twitter, Facebook, LinkedIn)
Monitor conversations across social media and address important mentions in real-time through engagement, escalation, or documentation
Respond to complaints, requests, and mentions of advocacy in owned and earned social media in real-time
Posting to social channels: maintain a consistent voice across channels aligned with branding and target audience
Discover trending topics, community needs, and interests of clients’ audience across social media, adjusting content and messaging accordingly
Generate insight into community performance and provide recommendations for improvement
Create social media reports and aggregate data into actionable insights to inform marketing
Attend all status meetings and client meetings/calls
Qualifications
1+ years of professional level social media experience
Related experience or education in the field of marketing, communications, advertising or consulting
Experience in social media and online engagement tools
A driving passion for social media, building community, interacting with various audiences
Strong verbal and written communication skills
Excellent organizational, time and self-management skills
Strong sense of initiative and ability to work under pressure on multiple projects
Advanced computer literacy in a Microsoft Office environment
Additional Information
Skills and Abilities
- excellent communicator, with solid interpersonal skills
- resourceful
- detail oriented (nothing gets past you)
- proficient in Microsoft Office Suite
- Commitment to Future Wox's mission and goals.