Technical Writer

  • Full-time

Company Description

We’re passionate about unifying data and making it work for our customers. At Fusion Factory, we understand the need to integrate systems and data for a more unified experience. Fuelled by our innovative culture our team have fostered two powerful platforms, FLOW and Comestri.

Since launching in 2008, Fusion Factory has delivered data integration and synchronisation to over 130 clients in Australia. Today, we work worldwide. Our success stems from a proven ability to skillfully integrate business systems and workflows to ensure the flow of data across your entire business and trading partner network.

Job Description

Our product documentation is an integral component of the product experience. It is as friendly, useful, and easy to use as our software is because we sweat every detail of writing the docs as much as we do designing the product.

We're currently looking for someone with experience explaining technical concepts and processes to a broad audience to join our product team here in Sydney. As the Technical Writer you'll report to the Head of Product and work closely with the product management, product design, engineering and customer experience teams to create and maintain product documentation content that helps our customers maximise the value the receive from our product.

You are a perpetual learner with a passion for the intersection of technology and people; motivated by the thought of helping people understand how things work. You are inquisitive and ask great questions, and possess a meticulous attention to detail and a healthy obsession with continuous improvement that ensures you are a craftsperson of the written word. At work, you use these strengths to empower users to get the most out of the product by identifying new content and end-to-end product experience enhancements that will impress the socks off of customers, and make life easier for everyone on the team.

You’re self-motivated and enjoy working independently within your craft but know when to success means collaborating closely with others. You are enthusiastic about authoring docs, and willing to roll up your sleeves and do whatever’s necessary to meet team goals.

Qualifications

  • 3-5 years experience in a Technical Writing role or similar
  • Experience with eCommerce platforms, Wordpress, JIRA, and Confluence
  • Exposure to a SaaS environment with a broad knowledge of web technologies
  • Ability to break complex concepts down into simple documentation
  • Comfortable chasing down answers while keeping a good relationship with multiple stakeholders
  • High level writing skills, with a strong understanding of UX copy
  • Screenshot, video capture, and image editing skills
  • HTML and CSS knowledge
  • Working knowledge of SEO practices

Personal Attributes

  • Attention to Detail – You have an eye for detail and can process detailed information effectively and consistently, you handle details meticulously and are able to readily recognise contradictions in detailed information.
  • Adaptable – You have a demonstrated ability to handle both tactical requests and broader strategic goals.
  • Love for the Customer – You are willing to find out what the customer wants and needs and to act as well as develop accordingly.  You have the customers interests at heart and works on anticipating these.
  • Relationship Building – you will need to become the trusted advisor to our clients. People do business with people they like, and strong relationships will help you gain access to the people and information we need to grow.
  • Humble, Practical, Can-Do Attitude – you’re not afraid to roll up your sleeves and do the grunt work associated with building our company and our team.
  • Committed Team Player – you embrace collaboration with your colleagues. You’ve always got your teammate’s back and you like that they have yours.
  • Communication Skills – you have an ability to articulate key messages clearly and explain technical concepts to a non-technical audience.  You can converse easily with everyone from end users to C-level executives.  You love being in front of customers and helping them get excited and successful with our technology.
  • Solution Driven – you have a demonstrated passion for diving into technical issues, troubleshooting and then simplifying the solution to solve customer problems.  You have an interest in empathising with the customer to the extent of wanting to understand the customers product data to drive a solution.
  • Respect for Diversity – you are open-minded and seek to understand and empathize with those different to ourselves. You challenge prejudice and intolerance in the workplace. You promote diversity to strengthen own/team work and achieve results.
  • Has Fun at Work – You share ideas and provide encouragement to others.  You actively participate in Fusion Factory team activities.  You build on other ideas and give due appreciation, bringing out the best in others.

Potential Career Paths

  • Senior Comestri Technical Writer
  • Comestri Technical Writing Manager
  • Comestri Document Manager
  • Comestri Training Specialist
  • Web Content Manager

Additional Information

See where the tech magic happens at Fusion Factory HQ where you’ll have the chance to be creative and question the status quo.

Every day, you’ll have new problems to solve - and meet new people to learn from. Our Management team are based in Sydney, so you’ll benefit from access to leaders and collaboration with people from all walks of the business. Come and join us as we embark on our next journey of growth as we transform and go global!