As an artist-driven boutique studio, Folks has built a solid reputation in the industry. Through teamwork and creativity, we value detail-oriented design. From the very beginning, we have been passionate about capturing the imagination through high-end visual effects. The artists on our team have been making larger-than-life visual effects for film and television for 10 years, bringing their rich and diverse experience from Montreal, Toronto, Bogotá, Saguenay and now Mumbai.

The NetSuite Administrator will serve as a hands-on expert in NetSuite ERP administration, responsible for system configuration, troubleshooting, maintenance, and user support. The role will work closely with Finance, IT, and other business stakeholders to enhance system functionality and ensure seamless integration of NetSuite across departments. The successful candidate must possess strong technical expertise, problem-solving skills, and the ability to work in a fast-paced, multi-location environment. 

KEY RESPONSIBILITIES 

System Administration & Configuration 

• Serve as the primary NetSuite expert within the organization, ensuring optimal system performance and usability. 

• Configure NetSuite modules, workflows, scripts, reports, dashboards, and custom fields based on business needs while adhering to best practices. 

• Manage system integrations with third-party applications and ensure data integrity across platforms. 

• Maintain and update system configurations to align with business processes and evolving company requirements. 

Troubleshooting & Support 

• Diagnose and resolve system issues, defects, and errors, ensuring minimal disruption to business operations. 

• Provide post-release support, including testing and monitoring after system updates and enhancements. 

• Act as a primary point of contact for NetSuite-related queries, ensuring timely and effective resolutions for users across different time zones. 

• Work closely with internal stakeholders to improve system efficiency and user experience. 

Enhancements & Continuous Improvement 

• Identify opportunities to optimize NetSuite functionality, enhancing productivity and streamlining workflows. 

• Collaborate with Finance, IT, and Operations teams to support automation and process improvements. 

• Assist in upgrades, patches, and NetSuite releases, evaluating impact and coordinating necessary changes. 

• Develop training materials and provide training sessions to end users to maximize system adoption. 

Reporting & Analysis 

• Design and maintain custom reports, saved searches, and dashboards to support financial and operational decision-making. 

• Analyze system data and user feedback to recommend improvements and best practices. 

• Work with finance teams to ensure proper reconciliation of NetSuite data with financial reporting requirements. 

Security & Compliance 

• Ensure proper user roles, permissions, and access controls to maintain data security and compliance with company policies. 

• Support audit and compliance activities by providing necessary system documentation and reports. 

• Implement and maintain internal controls related to financial and operational transactions within NetSuite. 

• 5+ years of experience as a NetSuite Administrator or similar role, preferably in a multi-entity or multinational environment. 

• Strong expertise in NetSuite system configuration, customization, workflows, saved searches, and reports. 

• Advanced proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUPs, data analysis). 

• Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex system issues. 

• Excellent organizational skills with a disciplined and professional approach to tasks and responsibilities. 

• Experience working in a fast-paced, dynamic industry, ideally in VFX, media, entertainment, or technology. 

• Ability to communicate effectively with both technical and non-technical stakeholders in a multicultural environment. 

• NetSuite Administrator Certification is a plus. 

• Experience with NetSuite SuiteScript, SuiteFlow, SuiteTalk, or other scripting tools. 

• Familiarity with integrations between NetSuite and other financial or operational systems. 

• Experience with financial processes such as accounts payable, accounts receivable, procurement, and multi-currency transactions. 

• Prior experience in a VFX, entertainment, or creative industry is a significant advantage. 

Nothing in this job description restricts the Company’s right to assign or reassign duties and responsibilities to this job at any time. The Company prohibits discrimination in employment against otherwise qualified applicants because of a physical or mental disability and will make reasonable accommodations to enable qualified persons with known disabilities to perform the essential functions of their job consistent with applicable law. The Company will consider qualified applicants with criminal histories in a manner consistent with applicable law.