Scheduling Specialist / Scheduling clerk job - Washington DC
- Full-time
Company Description
Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more
Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible.
Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs.
Don’t spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free !
Job Description
--------------------------------------------------------------------------------------------
APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED
--------------------------------------------------------------------------------------------
Predict the expense of future projects or products by analyzing monetary costs and other factors.
Assist management in bidding on or determining price of service.
Break down all expenses related to a project including materials, labor, and other resources.
Plan project budgets.
Manage field employees and tradesmen in the execution of assignment from start to finish
Track projects throughout its course and recommend budget adjustments.
Follow up for customer satisfaction after satisfaction of each project
Required Qualifications:
- Advanced customer service skills.
- 2 years experience required
- Ability to multi-task and stay Organized
- Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required
- knowledge in furniture assembly if required
- Associate's degree (A. A.), bachelor degree or 2 years education equivalency required
- Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
- Ability to speak fluently english or spanish or any other language
- Duties
- Take incoming customer calls and answer customer request
- Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service
- Dispatch Service Technicians to complete service request at customer home or office
- Debrief management after completion of each call.
- Respond to all messages left overnight and call back customers ( if needed ).
- Forecast workload for 2 – 3 days out
- Follow up on all pending and recommended work with customer utilizing the pending work log.
- Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer
- call and standby technician on duty
- Maintain accurate on customer history files in database
- Update service database from service request ticket
- Maintain service invoice log
- Happy calls / customer surveys.
- Language Ability:
- Ability to read, analyze, and interpret general business periodicals, and technical procedures.
- Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Qualifications
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.