Business Partner (Customer Success Manager)
- Redmond, WA, USA
- Employees can work remotely
Pre-Series A Company that is growing fast as it drives the adoption of a brand new Go-to-Market Operations platform supporting enterprise customers.
Experience in Sales Operations is required.
As a Business Partner in the customer success organization, you’ll be managing a few of our clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across our portfolio of customers.
What You’ll Do
Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
Design and build solutions on the Salesforce.com platform and must be comfortable with advanced Salesforce concepts such as forecasting, territory management, flows, profiles and customizations.
Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
Delivering and communicating ROI for our clients, throughout the customer lifecycle
Being the trusted partner for the customer on use-case and product functionality
Quarterbacking experiences by various cross-functional teams at fullcast.io, on behalf of the customer
Represent the voice of the customer to provide input into every core product, marketing and sales process
Skills and Qualifications
Educated to degree level preferred but not essential
Experience working with, and managing, stakeholders and customers
A high level of accuracy and attention to detail is required
Excellent communication and interpersonal skills
Flexible approach, able to operate effectively with uncertainty and change
Driven, self-motivated, enthusiastic and with a “can do” attitude
What we’re looking For
3+ years of working with sales teams in a sales operations role
3+ years of Salesforce.com experience working on advanced configuration of the Salesforce platform
3+ years customer success or account management experience in a SaaS or software company
Proven track record of working in a customer facing role
Managing Projects across IT and Sales Operations