Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Impact You Can Create

At Freshworks, we are moving fast to redefine the SaaS landscape. In this role, you won't just check compliance boxes—you will act as a strategic guardian and advisor for our digital environment. By joining our growing IT Internal Audit team, you will:

• Enable Secure Scale: Help design and fortify the internal IT control framework that supports Freshworks’ rapid global growth.

• Bridge Technology and Business: Act as a critical cross-functional collaborator, translating complex IT risks into actionable business insights for engineering, security, and finance teams.

• Drive Continuous Innovation: Use your learning agility to quickly master emerging cloud technologies, optimizing our risk mitigation strategies before risks even manifest.

• Cultivate Trust: Build strong, transparent relationships with internal control owners and external auditors, ensuring seamless alignment and operational integrity.

Roles & Responsibilities (R&R)

• Audit Execution: Lead walkthrough meetings, evaluate system designs, and test the operational effectiveness of IT General Controls (ITGCs) and Automated Applications Controls (ITACs).

• Agile Risk Mapping: Author, refine, and continuously update control risk matrices, narratives, flowcharts, and test procedures to adapt to evolving system architectures.

• Stakeholder Management: Balance and manage the expectations of internal audit management, business process owners, and external auditors during testing and reporting cycles.

• Solution-Oriented Advisory: Validate audit findings directly with control owners, co-creating practical, sustainable remediation plans rather than just identifying errors.

• Quality Assurance: Execute thorough self-reviews of all work products to minimize review notes and maintain a high standard of precision.

• Project Delivery: Actively prioritize and manage assigned deliverables autonomously to hit audit milestones in a fluid, deadline-driven environment.

Skills

• Learning Agility & Adaptability: A proven ability to rapidly pivot, master new SaaS technologies, and understand changing regulatory requirements on the fly.

• Cross-Functional Communication: Exceptional interpersonal skills, with the capacity to ask insightful, non-adversarial questions and communicate technical concepts clearly to non-technical stakeholders.

• Analytical Problem-Solving: A solutions-oriented mindset that looks beyond the surface of a finding to understand root causes and operational impacts.

• Core IT Audit Capabilities: Deep technical understanding of IT compliance frameworks, access management, change management, and system operations.

• Software & Systems: High proficiency in Microsoft Excel and Word; familiarity with cloud-based ERP systems (e.g., NetSuite, Oracle) is a major plus.

Qualifications

• Education: Bachelor’s degree in Accounting, Management Information Systems (MIS), Computer Science, or a related field.

• Experience: 5–8 years of professional experience, specifically focused on IT internal audit, IT compliance, or technology risk management.

• Compliance Foundations: Demonstrated hands-on experience with IT SOX documentation, testing, and framework execution.

• Certifications: Holding or actively pursuing CISA, CIA, or equivalent professional certifications.

• Preferred Background: Prior experience in a Big Four or top-tier consulting firm, or experience working within a fast-paced SaaS/technology environment.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.