Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As a Manager - Sales (New Business) DACH (m/f/d) for Freshworks, you’ll be responsible and instrumental in managing our revenue growth for the Enterprise New Business in the DACH region. You will manage all aspects of the sales management process and Go to Market strategy for the sales team. This role is quota-carrying and plays an integral role in our growth plans across the globe. We are in the nurture and build mode, and with this comes a requirement for a growth mindset; the role you are hired for will develop going forward.
 

Your role and Responsibilities:

• Be part of the DACH 1st Line Sales Leadership Team.
• Work closely with the Senior Manager - Sales of the DACH region in scaling the high-growth region and the Leadership Team.
• Manage sales operations for the Enterprise New Business team of the DACH region.
• Establish strong working relationships with various cross-functional leadership roles and partners to ensure an aligned and effective overall go-to-market strategy.
• Implement local market plans and sales strategies to meet sales objectives.
• Provide ongoing reporting and forecasting for your territory.
• Develop actionable insights with a test and learn approach to new initiatives.
• Build relationships with decision-makers and key influencers across multiple industries.
• Be an evangelist for the company's vision and values across the board, including presenting at conferences and events.
• Lead, manage, and inspire a cross-cultural team of a range of roles.
• Act as a role model and cultural ambassador to ensure a great working environment.
• Identify, recruit, and onboard top talent, continuously providing coaching and best-in-class training and development support for your employees.
• Use resources effectively, including MRE, Business Development, Pre-Sales, Support, Project Managers, and Product Marketing Managers, to meet your sales goals.
• Keep abreast of competition, competitive issues, and products.
• Participate in team-building and company-growth activities, including strategy setting, sales training, marketing efforts, and customer care.
• Travel to customer locations in support of sales efforts when required.

• An Amazing Leader. You have a desire, even an obsession, to develop and lead your teams by example.
• A Missionary. You are a highly driven individual with an execution focus, a strong sense of urgency, and a belief in the Freshworks mission. You can go beyond theory to make things happen.
• Experienced. Ideally, 3 years of team leadership experience within a technical software environment.
• Domain Expert. You have experience in building and leading [SaaS] Sales teams. Bachelor's Degree is a requirement.
• High Performer. Consistent overachievement of the team and sales goals in a large geographic territory, selling a technical product.
• Excellent Communicator. You know what to say and, more importantly, how and when to say it.
• Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
• Native-level proficiency in German & fluency in English is a must.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.