Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

About the Role

We are seeking an experienced and strategic Head of Tax to lead the company's global tax function. This critical leadership role is responsible for developing and executing worldwide tax strategies, ensuring compliance across all jurisdictions, managing tax reporting, and minimizing risk while optimizing the company's effective tax rate along with efficient processes. The ideal candidate will be a decisive leader with deep technical expertise in both domestic and international tax matters, including ASC 740 and Transfer Pricing. 

Key Responsibilities:

Tax Strategies and Financial Reporting

• Develop and implement global tax strategies that are aligned with the company's overall business objectives and financial goals.
• Identify and implement opportunities for tax optimization and savings while maintaining a prudent risk profile.
• Provide expert advice on the tax implications of all major business decisions, including mergers, acquisitions, reorganizations, and new market entries.
• Manage and ensure the accuracy of the tax provision and related disclosures in the company’s financial statements in accordance with relevant accounting standards (e.g., ASC 740).
• Establish and maintain internal controls to mitigate tax risks and ensure adherence to all regulations.
• Serve as the primary contact for all tax authorities and manage all aspects of tax audits and examinations. Develop and execute strategies to effectively resolve tax controversies and disputes.

Transfer Pricing & Tax Compliance

• Manage and ensure the timely preparation and filing of all corporate tax returns (federal, state, local, and foreign), including income tax, sales/use tax, and VAT/GST.
• Oversee all international tax matters, including foreign tax issues, foreign tax credits, and permanent establishment risks.
• Manage the company’s global transfer pricing policies and documentation to ensure compliance across all jurisdictions.

Leadership & Team Management

• Effectively communicate complex tax issues and recommendations to senior management and the Audit Committee.
• Stay abreast of changing tax legislation, regulations, and case law in all relevant jurisdictions and proactively assess their impact on the company.
• Lead, mentor, and develop the internal tax team, fostering a culture of technical excellence and compliance.
• Manage relationships with and the scope of work for external tax advisors, auditors, and legal counsel.

Experience

• A minimum of 20+ years of progressive tax experience in a public accounting firm and/or a large multinational corporate environment.
• At least 5 years in a leadership or managerial role overseeing a significant tax function.
• Experience in process  improvements and transformation, is a must

Technical Skills

• Deep and current expertise in federal, state, and international tax laws (including corporate tax, VAT/GST, and transfer pricing).
• Strong knowledge of tax accounting (ASC 740) for income taxes.

Soft Skills

• Exceptional analytical, problem-solving, and strategic thinking capabilities.
• Proven leadership and team management skills.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex tax concepts to non-tax stakeholders.

Education & Certification

• Education: Bachelor’s degree in Accounting, Finance, or a related field is required. A Master's degree in Taxation (MST) or a Juris Doctor (JD) is highly preferred.
• Professional Certification: Certified Public Accountant (CPA) or equivalent professional certification (e.g., Chartered Tax Adviser, CA) is required.

We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. 

If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. 

The annual base salary range for this position is $296,000 - $370,000 Base Salary. This role is also eligible for variable compensation. 

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.