Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

• Monitor accounts to identify outstanding invoices and follow up with customers via phone, email to reduce the aged debt
• Ensure the payments are been collected on time by corresponding with customers.
• Investigate & reconcile historical data and clear the old pending invoices.
• Maintain up-to-date documentation of customer follow up's and payment status.
• Preparation of weekly and monthly MIS on time and circulate accurately
• Coordinate in documenting audit requirements.
• Coordinate with internal teams to resolve the issues raised by customers.

Requirements:

• 1-4 years experience in international B2B collections and having good knowledge of accounting concepts.
• Should have knowledge in order to cash process.
• Should have knowledge in processing payments and refunds
• Should have excellent communication skills (written and oral)
• Working knowledge of MS word and Excel.
• Comfortable working with targets and shifts.
• Negotiation and problem-solving skills

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.