Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

This Software Engineering role will support Device42, a company recently acquired by Freshworks in June 2024. Device42 offers a powerful, real-time view of an organization's IT infrastructure, ensuring a comprehensive understanding of all assets. With the integration of Freshservice and Device42, Freshworks now provides a more robust IT solution, featuring enhanced IT Asset Management (ITAM) capabilities. This combined offering allows us to deliver even greater value to our customers, streamlining their IT management and optimizing business performance. 

We are looking for a passionate and experienced Senior Software Engineer to join our Core Product team. In this role, you will collaborate closely with Product Management to define and shape the functionality of our cutting-edge software solutions. You'll be responsible for developing and delivering high-quality backend code, frontend UI components, and robust APIs that provide real value to our users. 

If you're an experienced developer with expertise in Python and Vue.js and are passionate about building scalable, API-driven applications in a dynamic, distributed environment, we'd love to meet you! 

What you'll do: 

• Work closely with Product Management, QA, and Customer Support to deliver software that meets customer needs
• Write clean, maintainable, and efficient code to implement features and integrations, both on the backend and frontend
• Design and implement APIs that connect our products with third-party applications
• Be an integral part of the product planning process, helping to define new features and refine existing ones
• Work on integrations with external applications and services, ensuring seamless functionality and performance

Qualifications

• 5-7 years experience in software engineering, with a proven track record in a fast-paced, complex environment
• Expert knowledge of Python and a deep understanding of its applications in backend development
• Strong experience working with Linux environments, with the ability to navigate and troubleshoot effectively 
• Hands-on experience with Vue.js (or similar frontend frameworks) and a strong understanding of building user-centric, dynamic UIs
• API-driven application experience: Proven ability to design and build APIs that are scalable, secure, and reliable
• Strong problem-solving skills and the ability to think critically and collaboratively in a team setting
• Familiarity with cloud-native technologies and their integration into applications is a plus 
• Experience working with third-party application integrations is highly desirable 
• A working knowledge of networking, IT infrastructure, and how these elements interact with application development is a plus. 

The targeted annual base salary range for this position is $137,100 — $167,000 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thur)

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.