Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Freshworks is seeking a dynamic and strategic Senior Manager for our Corporate FP&A team. In this pivotal role, you will drive financial planning, analysis, and reporting processes to support the rapid growth of our organization. You will partner with key stakeholders across the business, ensuring financial insights align with our broader strategy and enable data-driven decision-making.

As a Senior Manager in FP&A, you will be responsible for implementing process improvements, conducting in-depth business analysis, and delivering key financial and operational metrics that provide meaningful insights to guide leadership decisions. This is a high-visibility, high-impact position, ideal for someone looking to play a critical role in shaping the financial future of a rapidly scaling company while advancing their career in a supportive, growth-oriented environment.

Roles and Responsibilities: 

• Manage and coordinate the development of annual and recurring forecasts, focusing on the underlying business drivers and key financial and operating metrics to align long-term objectives. This includes owning the global long-term P&L, corporate planning calendar, and clearly communicating timelines, deliverables, and expectations with all planning stakeholders. 
• Identify gaps in existing planning and forecasting processes, develop solutions to address gaps, and seek greater integration and standardization across planning teams
• Partner with key stakeholders across the organization, including Finance and Accounting, Investor Relations, and Corporate Development, to provide narrative insights on current and expected future performance
• Shape, structure, and maintain the company's master customer data with IT and in collaboration with Finance, Accounting, Sales Operations, and other functions
• Be a subject matter expert on customer data: build and scale models giving structure to data, assess historical trends, and design drivers to more accurately forecast customer metrics and support business decisions
• Support in the production of monthly, quarterly, and annual financial results and deliverables to the Executive team, the Board of Directors, and investors
• Lead the implementation and use of forecasting tools and help to achieve parity across systems 
• Provide analytical, financial modeling, and decision-making support for ad-hoc and special projects

Please note this is a hybrid role with onsite expectations of 3x/ week (Tue - Thur) from our San Mateo, CA headquarters.

• At least 8 years of experience in FP&A, ideally within a SaaS company
• At least 5 years of experience in a Corporate FP&A function
• Strong knowledge of Finance and Accounting processes, data structures, and systems in a public company environment
• Experience with master data management 
• Direct experience using financial systems, ideally with NetSuite and Anaplan or Adaptive
• Excellent communication and presentation skills and attention to detail
• Strong drive for data integrity, building processes, and reaching solutions from scratch
• Growth mindset with demonstrated ability to learn quickly 

This role is based in the San Francisco Bay Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs, and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus. 

Compensation Package

$188,000 - $250,000 Base Salary + Variable Compensation

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.