Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (EX).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Role overview

As a Lead Product Designer in Freshservice (Employee Experience Product), your mission is to create seamless, enjoyable experiences for customers and their end-users using Freshservice. You’ll lead design initiatives, balance engineering constraints without compromising UX, and mentor junior designers. Success in this role will rely on your ability to collaborate effectively, present designs through relatable narratives, and adapt to feedback to deliver impactful, scalable solutions.

What We're Looking For

Experience:

• 6+ years of experience in product design, with at least 2 years in a lead role

• Proven track record of thriving in a fast-paced environment, preferably in the B2B SaaS space

Skills:

• Strong communication and storytelling skills to justify design decisions and influence stakeholders.

• A well-rounded designer with expertise across user research, interaction design, and visual design (a full-stack designer)

Mindset:

• Growth-oriented, open to feedback, and able to adapt to new challenges

• An optimistic team player who actively contributes to and learns from the design team.

Please note: Resumes without a portfolio will not be considered.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.