Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship

In Freshworks, as a Senior Cloud Security Engineer, you will play a role in ensuring the security and compliance of our cloud infrastructure. In this role, you’ll be at the forefront of securing our cutting-edge cloud infrastructure, implementing advanced security strategies, and driving proactive security measures. 

Responsibilities:

• Primarily responsible for maintaining secure cloud environments, focusing on scalable security architecture (e.g., AWS, Azure, GCP).

• Identify and mitigate vulnerabilities in cloud workloads, applications, and misconfigurations.

• Develop and execute threat-hunting frameworks and alert scenarios for proactive monitoring.

• Performing security audit reviews on Cloud environments to identify gaps and divergences in implementing security best practices.

• Manage and maintain the Web Application Firewall.

• Identifying anomalous cloud activity and determining appropriate response measures.

• Designing and Implementing security monitoring solutions with use cases.

• Responding to security incident escalations.

• Collaborate with DevOps, engineering, and IT teams to integrate security controls into workflows.

• Providing regular reporting on Security Monitoring metrics.

• Overall experience of 3-5 years of experience in cloud security, with at least 3 years in hands-on cloud security engineering, focusing on securing workloads on AWS, GCP, Azure.

• Proficiency in scripting and automation (E.g., Python, Shell) and IAC (Terraform) etc.

• Experience with implementing security controls in Cloud: IAM, Authentication Mechanisms, Permissions, and Data Encryption.

• Working experience on SIEM, Vulnerability Management Solutions, Container Security Tools.

• Implement and manage Web Application Firewalls (WAF) to protect applications from threats like SQL injection, XSS, and DDoS attacks, ensuring robust Layer 7 security.

• Develop and maintain Golden AMIs with hardened configurations, ensuring secure, compliant, and standardized images for deployments.

• Development of Threat Hunting templates and alerting scenarios.

• Analytical skills for interpreting security logs, alerts, and incidents.

• Responsible for Continuous discovery of vulnerabilities and misconfigurations.

• Understanding of Kubernetes, service mesh, and containerized environments.

• Strong analytical and problem-solving skills. 

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.