Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Summary:
This will be a critical member of the CCMO's office, responsible for driving strategic initiatives, ensuring operational excellence, and helping to drive high-impact projects that directly contribute to the company's growth and customer-centric goals. This individual will be a highly organized, strategic thinker, with a proven ability to manage cross-functional projects and drive results in a fast-paced environment.

Key Responsibilities:

Project Management:

• Lead and manage a variety of high-impact projects, ranging from strategic initiatives to operational improvements
• Communicate project progress and results to key stakeholders

Cross-Functional Collaboration:

• Build strong relationships with stakeholders across customer service,marketing, product, sales, and other relevant departments
• Foster collaboration and alignment across teams to ensure successful execution of initiatives
• Facilitate communication and problem-solving across functions

Data-Driven Decision Making:

• Utilize data and analytics to monitor progress towards goals, identify opportunities for improvement, and inform decision-making
• Develop and maintain dashboards to track key performance indicators (KPIs)
• Present data-driven insights to leadership and stakeholders

Strategy Definition:

• Conduct market research and competitive analysis to inform strategic decisions
• Develop and implement comprehensive plans to achieve strategic objectives

Experience:

• 10+ years of experience in a strategic or operational role
• Proven track record of leading and successfully completing complex projects
• Strong understanding of SaaS business model, customer service and marketing principles and best practices

Skills:

• Excellent analytical and problem-solving skills
• Strong project management skills
• Exceptional communication and interpersonal skills
• Ability to influence and build consensus across teams
• Proficiency in data analysis and visualization tools

The annual base salary range for this position is $183,900 - 248,400 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.