Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Working as a part of the Revenue Operations team,

The role requires you to analyze data, suggest process improvements, and maintain reports corresponding to the sales or customer success teams

Roles and responsibilities :

• Collaborate with cross-functional team members to come up with actionable, high impact insights across product lines and functions.
• Develop and implement regular reporting of key performance metrics including forecasting, funnel analysis, pipeline management etc.,
•  Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods.
•  Utilize strong database skills to work with large, complex data sets to extract insights.
•  Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analysed to extract insights and improve business processes
•  Using advanced analytics and metrics to identify gaps in processes and provide data driven forecasts of potential costs, revenues, and risks of business initiatives.

• Education and experience: Bachelors or Masters in Engineering, with work experience of 4 to 7 years.
• Passion to solve problems through advanced data analytics
• Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment.
• Work experience in internet, software, and SaaS industries is a plus
• Familiarity with database technologies and tools (SQL/R/SAS/JMP etc.), data transformation and processing.
•  Prior experience in data modelling, advanced Excel
• Experience with a visualization tool such as Tableau, Spotfire, Power BI, Sisense, etc.
• Willing to Work in Shift 5 PM to 2 AM

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.