About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Summary  

The Internal Audit team at Freshworks is looking for an experienced IT Internal Audit Senior Manager to join our dynamic team.The IT Internal Audit Sr. Manager will play a key role in enhancing the efficiency and effectiveness of Freshwork’s IT Control Environment. This role will be overseeing the IT Internal Audit team’s day to day activities toward the completion of various audit projects. The Ideal candidate will have a strong background in IT Internal Audit, ITGC, IT Application controls, and system implementation audit. This role is responsible for building and maintaining a strong relationship across key IT and business stakeholders and will be managing both management and external auditors expectations. This role is a people manager role and will be reporting to Director of IT Internal Audit and SOX

IT SOX Audit EXPERIENCE MANDATORY FOR THIS ROLE WITH PEOPLE MANAGEMENT EXPERIENCE

Core Responsibilities

• Support Head of IT Internal Audit with developing and maintaining annual IT audit plans and assist in executing the plan to completion.

• Project manage various IT Internal Audit projects, including SOX and India ICFR Audit.

• Train and provide constructive feedback to the IT internal audit team, and lead the team to successful completion of annual audits. 

• Support Head of IT Internal Audit in developing team goals and objectives in alignment with overall internal audit and company objectives.

• Work closely with the Head of IT Internal Audit to review the IT Control Framework to identify risks and/or further enhance the control risk matrix. 

• Proactively help the team in leading walkthrough meetings, documenting control design and operational effectiveness of IT General Controls, and Automated Application controls (ITAC) in accordance with provided requirements

• Validate audit findings with process and control owners and Prepare and submit audit findings and remediation recommendations to IA management. Track and ensure timely remediation of audit findings.

• Establish and maintain a strong relationship with IT and business partners. Manage both IT and business management and external auditors expectations. 

•  

• Bachelor’s degree in Accounting, Management information Systems, Computer science or related fields 

• 12+ years experience in IT SOX Audit 

• 5+ years experience leading teams   

• Previous Big Four experience is preferred 

• CISA, CIA, or related certificates 

• Technical knowledge of a wide range of IT areas including software development and implementation, IT infrastructure, cloud technology, and data security.  

• Experience leading all aspects of IT SOX audit or other operational audits 

• Ability to think strategically and plan effectively, with attention to detail and a strong ownership ethic. 

Competencies 

• Project management skill - be able to prioritize and re-prioritize assignments and delegate the task to right people to meet the audit deadlines, track and provide status updates to management, escalate issues and delays timely 

• Excellent communication skills , both verbal and written

• Be result oriented and strive to meet the audit deadlines 

• Be a team player and be willing to coach other team members

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.