About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Overview of the Role :

Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects.

Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products.

In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and uncovering potential bugs, before anyone else can.

They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment.

All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways.

This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies.

About the Team:

The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others.

This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market. Responsibilities Lead end to end Testing and Automation Process

Design and implement efficient Testing practices Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code

Participate in Planning meetings and ensure quality at all levels of SDLC Provide estimations for Manual and Automation Provide Testing and Automation Strategy for newly developed Features

Identify the right tool and set up the automation framework for UI, API, and Microservices

Increase Automation confidence by reducing random test failures Work closely with the

Development team and ensures code is delivered with high code coverage

Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing and Automation

Responsible for QA metrics and Automation ROI and report them to management

Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process Measure and Investigate

Defect Leakage and provide preventive measures Identify CI / CD tools, define branching strategies, setup CI / CD pipeline

Responsible for providing QA Tech debts and Automation Roadmaps Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline

Qualifications

7-10 yrs of experience in automation testing Passionate about QA and breaking software systems

Good knowledge on Software Testing concepts and methodology

Good Understanding of Web fundamentals (MVC, HTML, JavaScript, CSS, Server Side Programming and Database)

Good programming skills (Java / Ruby / Python / node. js / JavaScript)

Good knowledge on Object Oriented Programming concepts and Design Patterns Hands on Knowledge of Test Automation approaches, Frameworks and Tools Hands on experience in UI, API, Cross browser Testing Tools and Automation Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling )

Hands on knowledge on Continuous Integration & Continuous Deployment and Continuous integration tools (Jenkins / Travis/ Teamcity)

Good Analytical and Problem Solving Skills Good verbal and written communication skills

API testing(Manual & Automation), UI Automation, Programming, Data structures, Test Cases, Non Functional Testing, Performance Testing, Debugging skills, Test Severity and Priority, Test Planning, Test Estimation, Test Reporting, Code review, Team mentoring

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.