About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

JOB DESCRIPTION –

Overview –

We are looking for a young-minded energetic person for the role of Senior Customer Specialist to become part of a rocket ship to assist sales teams in finding the right opportunity with a qualitative approach. This job role is based out of Chennai.

Responsibilities - 

Accountable for engaging on Calls & Chats with all prospective customers calling in within

• Accountable for engaging on Calls & Chats with all prospective customers calling in within the SLA definitions
• Accountable for assigning the sales queue tickets to the right POC’s and ensure to follow up with the Account Managers to respond and close the tickets within the SLA limits
• Build and increase knowledge on all product of Freshworks
• Identify needs of the prospect, clarify relevant questions and understand if there are immediate opportunities available for sales engagement
• Maintain accurate records of all activities in the phone and CRM products.
• Promote database cleanup and hygiene through regular and ongoing maintenance activities
• Liaising with colleagues or managers to find the best solutions to customers’ issues

QUALIFICATIONS –

Requirements (What we look for in a candidate) -

• Any degree (UG or PG)
• 1 to 4 years of sales or customer support experience
• Strong verbal and written communication skills
• Drive and perseverance to engage with prospects
• Team player
• Willimngness to work in night shifts
• Microsoft office knowledge

Additional information -

- Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products.
- A proven track record of consistency in overachieving targets.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.