Senior Analyst - Billing Operations

  • Full-time
  • Function: Finance Operations(FIN)

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

About the Opportunity

Good customer management skills to reach right point of contact at first time, understand customers invoicing/payment process cycle
Enforce agreed contractual payment terms at all times while maintaining good relationship with customers
Perform Daily Invoicing Functions
Resolve Billing Errors & Support Financial Staff
Perform General Administrative Duties
Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Freshworks and at customer side (Dispute Management)
Review all aged invoices periodically to identify potential bad debts and subsequent write-offs
Respond to all queries both from Internal and external customers in timely manner per the agreed turnaround time



Qualified candidates will possess the following:

4 to 7 years of experience in Billing and Billing related services.
Good communication skills (written and oral).
Working knowledge of MS Office products.
Knowledge & experience in related processes like Cash Applications, Collections, and MIS would be an advantage but not mandatory.
Skilled in negotiation & problem-solving
Willing to learn and open to working in a 24/7 operational environment with rotational shit and
workday setting.
Must be willing to relocate to Chennai as and when offices open post normalization.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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