Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Working as a part of the Revenue Operations team, the role will require you to own, lead and deliver critical cross-functional initiatives and work closely with the Senior Leadership team, sales, and marketing functions and help them make data driven decisions.

Roles & Responsibilities  

• Ensure data integrity within CRM, identifying and rectifying any inconsistencies or inaccuracies

• Own and manage data, ensuring its accuracy, completeness, and reliability

• Develop and implement data quality standards, policies, and procedures to maintain high-quality data

• Continuously improve data management processes and practices to meet evolving business needs

• Provide actionable insights and recommendations based on data analysis to drive sales strategy

• Collaborate with cross-functional teams, including sales, marketing and data teams, to align goals and execute strategic initiatives

• Communicate data-related updates, issues, and recommendations to stakeholders in a clear and concise manner

• Proactively define and execute projects spanning systems, data management, process automation, and tooling implementation 

• Managing stakeholder communication across multiple lines of business on operational milestones, strategic & process changes, and escalations

• Design, implement, and optimize processes for collecting, storing, and analyzing data

• Identify opportunities to automate data processes and improve efficiency

• Ensure compliance with data privacy regulations and company policies

• Develop and maintain documentation for data management processes and procedures

• 7-10 years of work experience 

• MBA from a top-tier college; Or a bachelor’s degree from a top-tier university with relevant work experience 

• Highly proficient  in handling large volumes of data 

• Strong in SQL and advanced MS Excel capabilities

• Knowledge of data privacy regulations and best practices

• Strong analytical, problem solving, and reporting skills 

• Ability to break down ambiguous problems into concrete, manageable components, and think through optimal solutions

• Understand complex process and their downstream effects end-to-end and design new processes that scale 

• Ability to deep dive into trends and anomalies (have a level of professional skepticism about data and pursue the meaning/causation behind results) 

• Strong team management and communication & persuasion skills 

• A strong bias toward collaboration and ability to work effectively in a cross-functional & dispersed team 

• Work experience in internet, software, and SaaS industries, particularly in CRM Operations role, is a major plus 

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.