About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

The role requires you to work closely with senior leadership, product, sales, marketing, and customer success functions, for helping them take data- driven decisions.

Responsibilities

● You create strategies using data and insights to drive all teams to work cohesively, optimizing each to maximize revenue.

● Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions.

● You drive solutions with the Operations, Tools, Insights, and Enablement teams to optimize the company’s ability to generate more revenue and improve customer retention.

● Develop and implement regular reporting of key performance metrics, including forecasting, funnel analysis, and pipeline management.

● Communicating findings to stakeholders and taking initiatives for improving business performance.

● Ensure that data and analysis are presented in a format appropriate for a varied audience using data visualization, dashboards, or other methods.

● Utilize strong database skills to work with large, complex data sets to extract insights.

● Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes.

● Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives.

Education and experience:

Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics or Computer Science with Modeling/Data Science), preferably with work experience of 5-7 years.

● A passion for helping organizations understand how to solve problems through analytics.

● Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment.

● Prior project experience in one or more of the following areas are preferred but not absolutely required: Familiarity with database technologies and tools (SQL/R/SAS/JMP etc.), data transformation, and processing.

Work experience with real data for customer insights, business, and market analysis will be advantageous. Experience with visualization tools such as Tableau, Spotfire, Power BI, Sisense, etc. Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Experimental Design, Hypothesis Testing, etc.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.