Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

As the Senior Director, of Finance, you will play a pivotal role in supporting the Sales & Marketing organizations by developing strategic financial plans, overseeing the annual planning and budgeting process, and providing insightful analytical support to key stakeholders. Reporting directly to the VP, FP&A, you will lead a team responsible for driving FP&A activities within the Sales and Marketing domain, ensuring alignment with organizational objectives and fostering a culture of data-driven decision-making. 

Responsibilities: 

• Lead the annual financial planning process for Sales & Marketing including working with the department head and business unit leaders to develop the business and financial plans, and to ensure the plans are operationalized
• Lead a team of finance professionals to drive FP&A activities in the Sales and Marketing organization. This includes staff based in India as well as other regions/business units 
• Drive data-driven decision support to the organization by compiling inputs and underlying assumptions, coupled with knowledge and expertise in business areas
• Liaise and collaborate with a broad range of cross-functional leaders to obtain assumptions, identify key metrics, assess impacts, and run sensitivity/scenario analysis to provide decision support
• Build scalable processes and systems to provide transparency and efficiency across the organization
• Lead internal projects and new business opportunities based on modeling and net present value evaluations for alternative scenarios
• Prepare presentations targeted at senior management and the Board of Directors 
• Provide leadership and mentoring to the finance team in India 

Please note this is a hybrid role with onsite expectations of 3x/week (Tue-Thur) from our San Mateo, CA (HQ) or Bellevue, WA location

• Bachelor's Degree in Business, Accounting, Finance, or Economics; Master's degree in Finance or Economics preferred
• 10+ years of progressive experience in financial planning & analysis, with similar FP&A leadership experience
• Strong understanding of corporate finance concepts 
• Experience in Technology (SaaS) industries preferred
• Excellent business communication skills 
• Strong attention to detail; working in a conscientious, consistent, and thorough manner
• Solid analytical skills, strategic thinking, and decision-making ability
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment 
• Ability to collaborate across departments and with external stakeholders
• Comfortable performing multifaceted projects in conjunction with day-to-day activities.

The annual OTE range for this position is $270,000 — $440,000 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.