Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Key Responsibilities:

• Program Planning and Execution:
  • Develop and implement program plans that align with the company’s strategic objectives and customer requirements.
  • Coordinate resources, timelines, and activities across multiple projects within the program.
  • Monitor program progress, addressing potential issues and adjusting plans as necessary to ensure successful outcomes.
• Stakeholder Management:
  • Serve as the primary point of contact for all program-related communications.
  • Maintain strong relationships with internal stakeholders (e.g., Sales, Marketing, Ops) and external partners to ensure alignment and collaboration.
  • Communicate program status, risks, and achievements to executive leadership and other key stakeholders.
• Risk Management:
  • Identify potential risks and develop mitigation strategies to minimize impact on program objectives.
  • Ensure compliance with industry standards, regulatory requirements, and company policies.
• Continuous Improvement:
  • Evaluate program performance upon completion, identifying lessons learned and best practices for future initiatives.
  • Advocate for and implement process improvements to enhance program management methodologies.

• Over 11- 15 years and 5+ years of relevant demonstrable experience spear-heading medium to large-scale technical programs, timelines, and projects
• Proven experience in program management, preferably in a B2B SaaS setting
• Strong leadership skills, with the ability to inspire and mobilize cross-functional teams.
• Excellent communication and stakeholder management abilities.
• Solid understanding of project management principles and tools (e.g., Agile, Scrum, PMP certification is a plus).
• Analytical mindset with a strong problem-solving capability.
• Ability to work in a fast-paced, dynamic environment.
• Bachelor’s degree in technical or STEM related field; MBA preferred

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.