About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Responsibilities:

● Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel.

● Design, Develop, Maintain software

● Be able to plan and execute goals

● Assist Product Owners with planning and roadmaps

● Lead a team of 2-4 engineers

● Strong communication skills a must ○ Platform services exist to be used by other teams in Freshworks ○ Platform Leads will be the face of their service ○ Important goal of a platform service is increasing its adoption

● Leads will communicate and coordinate with other teams across Freshworks

● Mentoring other engineers in the team

● Strong opinions on engineering best practices

● You will own systems that take high scale and are capable of scaling to greater heights

● Ensure 99.99% availability of your production systems

● Ensure 99.999% uptime of your production systems

● Overall 6-10 years of Experience

● Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles

● Strong testing habits, passionate towards unit testing and TDD.

● Extensive experience in Agile methodologies

● Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang

● Good understanding of data structures

● Strong understanding of HTTP and REST principles

● Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices.

● Experience handling Production workloads, with experience handling production issues

● Strong CI/CD experience

● Devops knowledge

● Infra knowledge of popular internet serving applications

● Good understanding of multithreading and concurrency primitives

● Strong design skills

● Ability to breakdown a problem

● Cloud/SaaS experience

● Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB

● Strong knowledge of git

● Strong analytical and problem solving skills

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.