About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Overview of the role:
As a Lead Software Engineer, you will focus on building next-generation platform services
for Freshworks with your strong background in distributed systems and mentor your team
to achieve this. You will have an opportunity to redefine customer experiences by building
systems that are milli-second efficient, always available and working at internet scale. If you
are the kind of engineer who is passionate about building systems, has a good eye for
analysis and a mind that can think outside the box, we want to talk to you.

Responsibilities:
- Lead teams to deliver scalable, low latency, and cost-efficient solutions to different
product teams.
- Drive solutions and implementation leveraging different open-source distributed
systems and deliver a complete product.
- Build innovative solutions from scratch and closely work with architects and
engineers from other product teams to build solutions and drive adoption.
- Elicit quality attributes of the system as well as create criteria metrics for the product
to establish the success of achieved metrics.
- Implement and support compliance of self and team to Freshworks compliance and
information security processes.

Requirements / Must Have:

- Overall, 6-10 years of software development experience.
- Should have a good knowledge of OOPS concepts. Must be comfortable with Design
Patterns and SOLID principles.
- Expertise in one or more programming languages like Java, Ruby, Python.
- Strong design skills and ability to design for scale and performance.
- Strong analytical and problem-solving skills.
- Extensive experience in Agile methodologies.
- Good knowledge of SDLC (Software Development Lifecycle).
- Good understanding of data structures and algorithms.

Desired Skills (but not all required):
- Experience with large-scale systems
- Intermediate knowledge of Ruby on Rails
- Prior experience with AWS
- Experience with open-source projects
- Experience troubleshooting in a SaaS environment with an assertive deployment
schedule.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.