Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks is looking for a Sr. Director of Pipeline & Business Development to join our team. In this role, you will have a seat at the table as a GTM leader for North America, in conjunction with the sales and marketing leadership, helping devise and execute pipeline growth strategies in alignment with the Global Vice President of Pipeline & Growth. You will be responsible for driving pipeline growth, by directly leading a team of business development professionals, while helping sales and channel build effective pipeline generation strategies across the region. 

Responsibilities: 

• Be the GTM leader for pipeline growth and operate as the subject matter expert for pipeline generation and management across the region
• Own the Business Development pipeline and opportunity goals, while driving all prospecting strategies across Sales and Partner sources
• Build and execute a full sales funnel for all new business prospecting within the region and pertaining subregions: 
  • Identify and build out buying journeys, decision making units, ICPs
  • Help create a world-class prospecting tech-stack for prospecting in conjunction with Sales Effectiveness team
  • Work in hand with the pipeline operations and analytics team for driving data and insights to performance manage across your teams
  • Drive world-class account based prospecting methodologies across a buyer-centric framework
• Develop and drive the strategy for all inbound and outbound playbooks for pipeline generation and conversations while inspiring a team of Business Development Managers across multiple markets and industries
• Drive the GTM framework of lead and account qualification
• Work with our Revenue Enablement team to strategize our lead management platform, sequence strategies and identify new prospecting tactics for growth
• Be a leader of leaders - be accountable for managers up to directors, to operationalize your team across the organization

Please note this is a hybrid role that requires an onsite presence of 3x/week from our Denver, CO office location.

• 15+ years of leadership experience in a business development/ sales development or growth marketing role within a B2B SaaS environment 
• Strong presentation and communication skills (verbal, written, and active listening)
• Drive, conscientiousness and perseverance to conduct outbound contacts daily
• Team player

We're not looking for a "traditional" sales development leader, we're looking for experience across global and regional markets with a proven track record of account-based practices

Colorado Pay Range: $300,000 - $460,000+ this range is inclusive of an annual salary and incentive compensation. 

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.