About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

The Internal Audit team at Freshworks is looking for a passionate and self-driven professional to join their team. This position is an exciting and challenging opportunity for an experienced audit professional who seeks to challenge themselves in complex situations and builds on their expertise in a fast-paced and dynamic environment. The Internal Audit team at Freshworks is an advisor to the business performing risks and controls assessment, providing recommendations in bringing efficiencies and enhancing processes and bringing overall value to the organization as it grows. This role will be integral in the successful execution of SOX, internal audits and various other initiatives in support of Freshworks’ internal processes and controls. This role will directly report to the Sr Manager - Internal Audit and SOX.

Core Responsibilities

• Perform planning and scoping activities using a risk based approach to identify areas of focus for SOX and internal audit
• Assist in developing the annual SOX and internal audit plan
• Prepare and update controls framework applicable to US SOX under COSO framework and to India under the Companies Act
• Partner with the business team to understand processes, identify risks, map controls and identify gaps and propose recommendations for remediation. Stay up to date with changes in business and assess impact to controls framework.
• Execute on SOX and India ICFR testing requirements which include drafting test plans, assigning testing to team members, ensuring testing timelines are met and performing testing and reviews as well
• Bringing SOX knowledge to train team members in required US and India testing and documentation so that external auditors can place reliance on internal audit.
• Coordinate with external auditors for walkthroughs, testing and answering queries
• Perform other operational audits and identify areas of risk and efficiencies.
• Assist/Lead regular updates to executive management on the scope, plan and progress of the annual SOX plan.
• Manage and prioritize tasks assigned to meet audit deadlines
• Demonstrate leadership by asking insightful questions, provide solutions-oriented perspective, and communicating effectively.
• Build and maintain effective, collaborative relationship with internal stakeholders and colleagues within the team

• Bachelor’s degree in Accounting or higher in a relevant field (Accounting, Finance, Business, Audit)
• Must have CA, CPA - US SOX Experience required. CIA, CISA, or similar is advantageous
• Minimum of 6+ years relevant experience, including internal audit
• Previous Big Four experience in internal audit or external audit required
• Prior experience with SAAS companies preferred

Join our team and be a catalyst for our continued success in shaping the future of Freshworks.. Apply now to embark on an exciting journey with us!

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.