Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Please note: this role will be based in San Mateo, CA OR Denver, CO and requires a hybrid in-office presence.

We are looking for Solution Engineer(s) to join our growing GTM team in North America. If you have great analytical skills and can approach problem solving in a methodical way, we want to talk to you. If you are a good speaker and can communicate effectively with a variety of audiences, we want to talk to you. If you believe that you can shine in a fast paced and high growth work environment, then we definitely want to talk to you. Hit us up and let's chat.

Job Description:

• Manage all activities of the pre-sales resources with a particular region.
• As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals.
• Provides advice and counsel to sales management in the effective use and deployment of technical resources.
• Must maintain close alignment with sales, support and implementation functions.
• Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition.
• Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.
• Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.
• Conduct effective requirements gathering to clearly identify customer problems.
• Build and deliver compelling technical demonstrations of the Freshworks products.
• Articulate the value of Freshworks solutions to a variety of audiences.
• Be a lifelong learner and develop your skills continuously.
• Evangelize a refreshing user experience on the Freshworks platform

Qualifications: 

• Overall 8+ years of work experience with 4+ years of solution selling experience
• Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level.
• Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations.
• Extensive expertise supporting mid-market customers and creating service/support strategies.
• Strong organisational and analytical skills.
• Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
• Strong written and verbal communication skills.
• Successful track record of working and influencing matrixes organizations.

The annual salary range for this position for San Mateo is between $152,000-247,000 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.