Freshworks is at the forefront of enabling businesses to provide exceptional experiences for their customers and employees. We achieve this by taking a fresh, innovative approach to developing and delivering cost-effective, rapidly deployable software tailored to end-users. Over 50,000 companies, spanning from startups to established enterprises, worldwide leverage Freshworks' software-as-a-service offerings to enhance customer experiences (CX and CRM) and employee experiences (ITSM and HRSM).

Based in San Mateo, California, Freshworks operates with a dedicated team across 13 global locations, serving renowned customers such as Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

Freshworks revolutionizes how world-class organizations collaborate with customers and colleagues through a comprehensive suite, including Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshteam (HR management system).

At Freshworks, we are dedicated to creating a global workplace where everyone can uncover their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We firmly stand behind the principle of equal opportunity for all, firmly believing that a diverse workforce fosters a dynamic and enriched environment that advances the objectives of our employees, communities, and business.

Freshworks is at the forefront of enabling businesses to provide exceptional experiences for their customers and employees. We achieve this by taking a fresh, innovative approach to developing and delivering cost-effective, rapidly deployable software tailored to end-users. Over 50,000 companies, spanning from startups to established enterprises, worldwide leverage Freshworks' software-as-a-service offerings to enhance customer experiences (CX and CRM) and employee experiences (ITSM and HRSM).

Based in San Mateo, California, Freshworks operates with a dedicated team across 13 global locations, serving renowned customers such as Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

Freshworks revolutionises how world-class organisations collaborate with customers and colleagues through a comprehensive suite, including Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshteam (HR management system).

In this role, you will engage daily with a diverse array of external customers and internal teams, bridging the gap between solution development and sales. You will also play a pivotal role in implementing Freshworks products and creating resources and materials to facilitate the expansion of our processes across various industries and regions.

Overview:

We are seeking a highly skilled and experienced Enterprise Project Manager to join our SaaS Professional Services Team. The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS industry. As an Enterprise Project Manager, you will be responsible for overseeing the end-to-end delivery of our SaaS solutions to enterprise clients, ensuring projects are completed on time, within budget, and to the highest quality standards.

Key Responsibilities:

Project Planning and Execution:

• Develop comprehensive project plans, including timelines, milestones, resource allocation, and dependencies.
• Coordinate with cross-functional teams to execute project tasks according to the plan.
• Monitor project progress and proactively identify and address potential risks or issues.
• Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes as needed for project success.
• Stakeholder Management:

• Serve as the primary point of contact for enterprise clients throughout the project lifecycle.
• Establish and maintain strong relationships with key stakeholders, including clients, internal teams, and third-party vendors.
• Communicate project status, updates, and any deviations from the plan to stakeholders in a clear and timely manner.
• Manage stakeholder expectations and ensure alignment on project goals and deliverables.

Quality Assurance:

• Implement best practices and quality standards to ensure the delivery of high-quality SaaS solutions.
• Conduct regular reviews and quality checks to assess project deliverables and ensure they meet client requirements.
• Identify opportunities for process improvement and efficiency gains to enhance overall project quality and delivery

Change Management:

• Manage changes to project scope, schedule, and resources effectively, ensuring minimal disruption to project delivery.
• Evaluate change requests and assess their impact on project objectives, timeline, and budget.
• Communicate changes to stakeholders and facilitate consensus on appropriate courses of action.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field. Advanced degree or relevant certifications (e.g., PMP, PRINCE2) preferred.
• Proven experience managing enterprise-level projects in the SaaS industry, preferably within a professional services environment.
• Strong project management skills through project planning, execution, risk management, task prioritisation and quality assurance.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels driven through proficiency in verbal and written communication, presentation of documents and proposals
• Demonstrated ability to lead cross-functional teams and drive project success in a collaborative environment.
• Solid understanding of SaaS technologies, deployment methodologies, and best practices.
• Experience with project management tools such as Jira, Asana, or Microsoft Project.
• Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.
• Experience in advisory consulting preferred
• Expertise in organising workshops to prioritise project elements including goals, sprints, backlog, testing, training, communication, risk, and change.

These are some benefits you can expect from us in return:

• Company funded Life & Long-Term Disability insurance
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Free yoga classes twice a week
• Cycle to work Scheme
• Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
• Company Funded Employee Assistance Program (EAP) for both you and your family
• 25 days annual Paid-Time-Off (PTO) 
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.